Crisis Line Updates – Job openings and DVAM events

Happy Friday Crisis Liners!

Many of you have been sick and so as the weather is turning grey and the flu is going around I hope that you’ll have some time this weekend to snuggle up and take of care of yourselves.
There are some new MWH job openings for those of you who are interested:
Weekend Advocate (you can see the hours on the job description) and Crisis Intervention Specialist at the RISE. The hours for the Crisis Intervention position are Saturdays 7a-1p and Sundays 1p-7p. See attached job descriptions. Anyone interested should send a cover letter and resume to nancy@middlewayhouse.org
October is Domestic Violence Awareness Month and MWH will be putting up some events:
Wrapped in Love Yarn-Cutting Ceremony (Friday, October 5th – 6 PM, Monroe County Courthouse Lawn). For more info, visit: https://middlewayhouse.org/2018-2019-wrapped-in-love-yarn-cutting-ceremony/
Tabling at the Farmers Market (October 13th) Come say hi to us!
Middle Way House Annual Fall Luncheon “2018: Year of the Woman?” (Friday, October 19th – 11 AM-1 PM, Alpha Chi Omega House, 1000 N. Jordan Ave).
Tabling at the Bloomington Zinefest (October 20, 12 – 6pm @ I Fell Gallery, 415 West 4th St.) Come check out our awesome zines!
Please remember: Only two volunteers can sign up for an in-office shift at once.
We can always use all the help we can get. We are especially in need of volunteers on Thursdays and Saturdays. 
Fall 2018 Crisis Line and OSA Schedule– August 20th through December 16th
Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.
 
CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
 

Sep 21, 2018Crisis Line Updates- Lots of Updates

Happy Friday!
First and foremost, thank you so much to the fantastic volunteers (Asha, Ziqi, Julia, and Shelby) who cleaned the crisis line office. You did such an amazing job and your help with that is so appreciated! Everyone was so excited to use the new sparkling clean space!
The intake office is now locked when not in use. The key is on the “Spongebob keychain” in the crisis line office. The master key, in the Resident Advocates office, also works as well.
Notes from our Rape Crisis Center training: A representative from the Indiana Coalition to End Sexual Assault came to Middle Way House last week to talk about Rape Crisis Center development and to share tips for running the crisis line. You can find the notes here.
New Crisis Line and OSA Schedule: After many requests and some confusion, we have created a new Google Doc schedule for Crisis Line and OSA sheets that combines the two schedules into one. Both crisis line volunteers and OSA volunteers will be able to see everyone who has signed up for each shift and what their position is. OSA volunteers will still be able to sign up for weekly shifts while the Crisis Line schedule will still remain consistent for each semester. The current crisis line schedule is in effect through December 16. Please just shoot us an email if you have any questions!
 
 Please remember: Only two volunteers can sign up for an in office shift at once.
We can always use all the help we can get. We are especially in need of volunteers on Thursdays and Saturdays. 
Fall 2018 Crisis Line and OSA Schedule– August 20th through December 16th
Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.
CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
 

Upcoming Events

First Queer Talk Session: Oct. 10 @ 6:30 pm- Monroe County Library
 

Warm regards,

Stephanie

Sep 7, 2018- A few small office changes!

Happy Friday!

I wanted to give a shout out to Raquel today on recommendations from many Middle Way House staff who have so appreciated your commitment and compassion to survivors and your dependability on the Crisis Line. Thanks so much for all you do to help make Middle Way House a great place Raquel!

We have a couple of changes around the space that I wanted to update everyone on.

1.) The Intake Room now has a lock on the door. The key is currently the master key which is kept in the Resident Advocate’s office. Soon, it will get it’s own key which will be kept on the spongebob key ring. I will let you know when that happens!

2.) As of tonight the CI team’s on call phones will be premiered. When an OSA call comes in on the crisis line while a CI staff member is not in the office, (especially nights and weekends) you can refer to the CI On Shift white board by the CI office window. If it only says the person’s name (e.g. Selina) you’ll call their personal phone number, but if it says the person’s name and which phone they have on them (e.g. Selina On-call Phone 1) you would call that phone number. The phone numbers along with our personal phone numbers are in the crisis line office by the weekly schedules.

3.) Last but not least the MWH childcare is hiring a Childcare Assistant 12noon-6pm M-F for 8.15/hour. Goes up to 10/hour after a year. If you are interested or have questions, contact marcella@mwh.org for questions.

For everyone who’s relaxing up on this rainy weekend:

Crisis Line Schedules

We can always use all the help we can get. If you haven’t signed up for a crisis line shift, it would be so appreciated!

Fall 2018 Crisis Line Schedule– August 20th through December 16th

Fiesta del Otoño – Tabling Request for Volunteers!

Any volunteers who are interested in tabling for MWH at this event, we would love the help. We are particularly intersted in anyone who speaks Spanish. Please see the message below for information.

 

“This year the city of Bloomington will celebrate its 13th Annual Fiesta del Otoño on Saturday, September 15 from 10am-1pm at Showers Plaza City Hall 401 N Morton St.  In conjunction with the Bloomington Community Farmer’s Market.  This year’s theme for Fiesta del Otoño is “Celebrando Nuestras Raíces, Nuestra Herencia, Nuestra Fuerza – Celebrating Our Roots, Our Heritage, Our Strength”.

 

We invite organizations from the community to provide information about their organization to the Latino and Hispanic community.  Please respond to this email no later than Friday August 17th, if your organization is interested in participating in this exciting community event by hosting a resource table.  A table and two chairs will be provided.

Fiesta Del Otoño is a campus-community collaboration between the City of Bloomington Latino Program and Outreach Division and Indiana University’s Latino Enhancement Cooperative to celebrate the National Hispanic Heritage Month (NHHM).  NHHM is celebrated throughout the country in the months of September and October.  Fiesta del Otoño both educates and provides festive activities for all to enjoy and we encourage local organizations to show their support by hosting a resource table for the event.” – Josefa Luce

If you are interested, please email our communications coordinator, Sarah Hunt, to let her know. Her email is sarah.hunt@middlewayhouse.org.

Crisis Line Online Resources!

We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.

Crisis Line Online Resources

CL Resource Maintanence

This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!

CL Resource Maintenance Sheet

 

Upcoming Events

September 12 @ 7 pm: Letter Writing Night to Incarcerated Survivors- Global and International Studies Building- 355 N. Jordan Ave. Rm. 0013

Warm regards,

Stephanie

Thu, Jul 26, 2018 Fall Schedule is Ready!

Dear Crisis Liners,

Hope you all are having a great week! It has been great to start getting to know some of you! In case we haven’t met, I’m Stephanie, the newest member of the crisis intervention team. I have worked at Middle Way House for almost two years as a legal advocate at the Protective Order Assistance Partnership in the Clerk’s Office before coming into the CI program. I have also worked as a volunteer and staff person at the Rise and Shine daycare. I’m a social worker and I love cats (I have two!). Another fun fact: I am Amanda’s sister! Please don’t hesitate to come talk to me (even if the door is closed). I will try my best to always say Hi and check in when you get in the office!

Here is a cute picture of a cat for y’all!

Crisis Line Schedules

Summer Session II 2018 CL Schedule – June18th through July 29th

August Interim 2018 CL Schedule – July 30th through August 19th

Fall 2018 Crisis Line Schedule– August 20th through December 16th

MWH Childcare Assistant Job Opening!

Rise and Shine Childcare at Middle Way House is looking to hire a Childcare Assistant. Childcare assistants help with providing high-quality care for children ages 8 weeks to 5 years and assist with maintaining a safe, clean, facility.

Interested candidates must be available year-round (including school breaks). Must be available to work at least 15 hours a week. Must be able to pass a national background check as well as a drug test. Additional training and requirements to be completed after hiring. Any questions regarding the position can be directed to Marcella at childcare@middlewayhouse.org.

Fiesta del Otoño – Tabling Request for Volunteers!

Any volunteers who are interested in tabling for MWH at this event, we would love the help. We are particularly intersted in anyone who speaks Spanish. Please see the message below for information.

 

“This year the city of Bloomington will celebrate its 13th Annual Fiesta del Otoño on Saturday, September 15 from 10am-1pm at Showers Plaza City Hall 401 N Morton St.  In conjunction with the Bloomington Community Farmer’s Market.  This year’s theme for Fiesta del Otoño is “Celebrando Nuestras Raíces, Nuestra Herencia, Nuestra Fuerza – Celebrating Our Roots, Our Heritage, Our Strength”.

 

We invite organizations from the community to provide information about their organization to the Latino and Hispanic community.  Please respond to this email no later than Friday August 17th, if your organization is interested in participating in this exciting community event by hosting a resource table.  A table and two chairs will be provided.

Fiesta Del Otoño is a campus-community collaboration between the City of Bloomington Latino Program and Outreach Division and Indiana University’s Latino Enhancement Cooperative to celebrate the National Hispanic Heritage Month (NHHM).  NHHM is celebrated throughout the country in the months of September and October.  Fiesta del Otoño both educates and provides festive activities for all to enjoy and we encourage local organizations to show their support by hosting a resource table for the event.” – Josefa Luce

If you are interested, please email our communications coordinator, Sarah Hunt, to let her know. Her email is sarah.hunt@middlewayhouse.org.

Cook Medical- Employee Wellness Fair

Middle Way House will be tabling at Cook Medical for their Employee Wellness Fair on August 16th from 10 am- 5 pm. We really need some help staffing the booth for that long. If you think that you could help with tabling, just respond to this email!

Crisis Line Online Resources!

We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.

Crisis Line Online Resources

CL Resource Maintanence

This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!

CL Resource Maintenance Sheet

 

Upcoming Events
Letter Writing Night to Incarcerated Survivors- All Options Pregnancy Resource Center- 7 pm

Warm regards,

Stephanie

June 22, 2018 Crisis Line Updates – Donation Procedure Change, Volunteer Survery, and Fiesta del Otoño!!

Hello Crisis Liners!

This week has been such a wild ride of chaotic energy… thanks summer soltice!! :p

On behalf of MWH, thank you all for your brilliant compassion, committment, and support this week. We could not get through times like these without your incredible support. It is noticed, and so very appreciated.

Crisis Line Schedules

If you haven’t done so already, please be sure to sign up for a shift on the schedule, link is below!

Summer Session II 2018 CL Schedule – June18th through July 29th

August Interim 2018 CL Schedule – July 30th through August 19th

Fiesta del Otoño – Tabling Request for Volunteers!

Any volunteers who are interested in tabling for MWH at this event, we would love the help. We are particularly intersted in anyone who speaks Spanish. Please see the message below for information.

 

“This year the city of Bloomington will celebrate its 13th Annual Fiesta del Otoño on Saturday, September 15 from 10am-1pm at Showers Plaza City Hall 401 N Morton St.  In conjunction with the Bloomington Community Farmer’s Market.  This year’s theme for Fiesta del Otoño is “Celebrando Nuestras Raíces, Nuestra Herencia, Nuestra Fuerza – Celebrating Our Roots, Our Heritage, Our Strength”.

 

We invite organizations from the community to provide information about their organization to the Latino and Hispanic community.  Please respond to this email no later than Friday August 17th, if your organization is interested in participating in this exciting community event by hosting a resource table.  A table and two chairs will be provided.

Fiesta Del Otoño is a campus-community collaboration between the City of Bloomington Latino Program and Outreach Division and Indiana University’s Latino Enhancement Cooperative to celebrate the National Hispanic Heritage Month (NHHM).  NHHM is celebrated throughout the country in the months of September and October.  Fiesta del Otoño both educates and provides festive activities for all to enjoy and we encourage local organizations to show their support by hosting a resource table for the event.” – Josefa Luce

If you are interested, please email our communications coordinator, Sarah Hunt, to let her know. Her email is sarah.hunt@middlewayhouse.org.

Donation Policy Change!!

We have a new procedure for responding to donations. From now on, donations will only be accepted Monday through Friday between 10am-4:30pm, at the FRONT door. 

-If someone calls and wants to know if we accept certain donations, or about our wishlist (found on our website), you can still transfer those calls to Lauren.

-If someone shows up with donations outside of those hours and without any pre-arrangement, thank them for thinking of us, then let them know where/when they can come back to donate.

-If someone cannot make those times work, please let them know they will have to coordinate an alternate time with Lauren.

Let us know if you have any questions!

Volunteer Survey

Your CI staff is regularly working on how to improve our services and programs. However, we don’t always have the same perspective as all of you, coming from different positions. Your feedback is invaluable for informing us on what we could be doing to better serve you as a volunteer as well as our clients.  If you have a moment, please follow the link below to complete a survey to help us learn what we can do to address these questions. Please complete this survey by July 9th. Thank you!!

https://docs.google.com/forms/d/e/1FAIpQLSc6_AbZ3TqGBMSXI5d5-UL2niTJ37-rat9Ex9lYFAmmVWwZ9A/viewform?usp=sf_link

Crisis Line Procedure Reminders

Resident Calls – Anytime someone calls and identifies themself as a resident, even if you recognize them, please do not C/D you know them and transfer the call to a staff member.

Sign In Sheets – there are two sign-in sheets for volunteers in the crisis line office:  one for CL and one for OSA. If you are on the CL schedule and operating as a crisis liner, please ONLY sign up on the CL sheet. If you are in the office as an OSA, please ONLY sign in on the OSA sheet. Meaning, you should only ever be signing in on one sheet.

Crisis Line Online Resources!

We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.

Crisis Line Online Resources

CL Resource Maintanence

This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!

CL Resource Maintenance Sheet

Weekly Reminders

What should you do as soon as you walk into the CL office?

  1.  As soon as you arrive, you should sign in (this is very important – we get funding for every volunteer hour logged, and this is how we know you were actually there!!)
  2. You should also write your name on the marker board directly outside of the CL office! It helps everyone get to know you. Feel free to draw something fun on there too!!
  3. Check the white board for any updates, or important information.
  4. Make sure you know if anyone is on the pending list, and familiarize with the ‘current resident’ clipboard.
  5. Read through the past few days of calls in the call log book to catch up on what’s going on!

I’m not coming in for my shift. 

  1. Email mwh-crisisline-l@list.indiana.edu ASAP and ask if someone can take your shift, be sure to include the shift day and time.
  2. If it’s the day of your shift, call shelter and let them know that you won’t be in, AND do #1.
  3. Please consider if there is any way to avoid this conflict, particularly if you don’t have a shift partner. Our services does NOT function in the ideal way if we do not have crisis liners. Staff needs to be available to help residents with their individual needs, assist walk-ins, respond to OSA requests, train new volunteers, etc. We absolutely depend on our crisis line to keep things running smoothly. If there’s any way that you can adjust things to avoid missing your shift, please do so.

-I can cover a shift that someone emailed the google group about!

You’re a lifesaver! Please copy the whole group on your response to them so that everyone knows the shift was covered.