Fri, Aug 17, 2018 Fall Schedule Starting and Welcome to Selina

Dear Crisis Liners,

I hope everyone’s week is going well! We are welcoming our new CISC this week, Selina! She will be around the office at varying hours next week so make sure that you say “Hi!” when you see her. We want her to feel super welcome as the newest member of our CI team.

Our fall crisis line schedule is starting on Monday (August 20). I look forward to meeting all the folks on the schedule that I haven’t met yet. If you haven’t signed up on the schedule yet, there’s still time to pick up a shift. We’d love to have you!

Crisis Line Schedules

We can always use all the help we can get. If you haven’t signed up for a crisis line shift, it would be so appreciated!

Fall 2018 Crisis Line Schedule– August 20th through December 16th

Fiesta del Otoño – Tabling Request for Volunteers!

Any volunteers who are interested in tabling for MWH at this event, we would love the help. We are particularly intersted in anyone who speaks Spanish. Please see the message below for information.

 

“This year the city of Bloomington will celebrate its 13th Annual Fiesta del Otoño on Saturday, September 15 from 10am-1pm at Showers Plaza City Hall 401 N Morton St.  In conjunction with the Bloomington Community Farmer’s Market.  This year’s theme for Fiesta del Otoño is “Celebrando Nuestras Raíces, Nuestra Herencia, Nuestra Fuerza – Celebrating Our Roots, Our Heritage, Our Strength”.

 

We invite organizations from the community to provide information about their organization to the Latino and Hispanic community.  Please respond to this email no later than Friday August 17th, if your organization is interested in participating in this exciting community event by hosting a resource table.  A table and two chairs will be provided.

Fiesta Del Otoño is a campus-community collaboration between the City of Bloomington Latino Program and Outreach Division and Indiana University’s Latino Enhancement Cooperative to celebrate the National Hispanic Heritage Month (NHHM).  NHHM is celebrated throughout the country in the months of September and October.  Fiesta del Otoño both educates and provides festive activities for all to enjoy and we encourage local organizations to show their support by hosting a resource table for the event.” – Josefa Luce

If you are interested, please email our communications coordinator, Sarah Hunt, to let her know. Her email is sarah.hunt@middlewayhouse.org.

Crisis Line Online Resources!

We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.

Crisis Line Online Resources

CL Resource Maintanence

This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!

CL Resource Maintenance Sheet

 

Warm regards,

Stephanie

Fri, Aug 3, 2018 Fall Schedule is Ready and Job Openings!

Dear Crisis Liners,

I hope everyone has had a great week! I want to give a shout out to our two awesome summer Crisis Line interns, Kirsten and Sierra! Thank you both for helping to make my transition into this program as smooth as possilbe. I appreciate your patience and kindness as I learn my new role in the CI program. We couldn’t do the work we do without you!!

You all will be getting a lot of cat memes and pictures while I’m here!

Crisis Line Schedules

We can always use all the help we can get. If you haven’t signed up for a crisis line shift, it would be so appreciated!

August Interim 2018 CL Schedule – July 30th through August 19th

Fall 2018 Crisis Line Schedule– August 20th through December 16th

Part Time Crisis Intervention Specialist at The RISE!

Crisis Intervention Specialists are primarily responsible for maintaining the security and safety of the building during evening, overnight and weekend hours.  CI staff members provide a staff presence to the residents of The Rise! and the community at large when the day staff is absent.  Staff is to perform these duties in a courteous and professional manner demonstrating appropriate boundaries with residents, their children, their guests, and the public.  CI staff are required to maintain the strict standards of confidentiality with all families served by Middle Way House as practiced by all staff and volunteers at Middle Way House and The Rise. CI staff reports to Vicky Pollitt.

This position is for a total of 14 hours a week.  The shifts are Mondays 7p-2a and Saturdays 7p-2a.  A more detailed jobdescription is attached.  Anyone interested in applying should send a cover letter and resume to nancy@middlewayhouse.org.

MWH Childcare Assistant Job Opening!

Rise and Shine Childcare at Middle Way House is looking to hire a Childcare Assistant. Childcare assistants help with providing high-quality care for children ages 8 weeks to 5 years and assist with maintaining a safe, clean, facility.

Interested candidates must be available year-round (including school breaks). Must be available to work at least 15 hours a week. Must be able to pass a national background check as well as a drug test. Additional training and requirements to be completed after hiring. Any questions regarding the position can be directed to Marcella at childcare@middlewayhouse.org.

Fiesta del Otoño – Tabling Request for Volunteers!

Any volunteers who are interested in tabling for MWH at this event, we would love the help. We are particularly intersted in anyone who speaks Spanish. Please see the message below for information.

 

“This year the city of Bloomington will celebrate its 13th Annual Fiesta del Otoño on Saturday, September 15 from 10am-1pm at Showers Plaza City Hall 401 N Morton St.  In conjunction with the Bloomington Community Farmer’s Market.  This year’s theme for Fiesta del Otoño is “Celebrando Nuestras Raíces, Nuestra Herencia, Nuestra Fuerza – Celebrating Our Roots, Our Heritage, Our Strength”.

 

We invite organizations from the community to provide information about their organization to the Latino and Hispanic community.  Please respond to this email no later than Friday August 17th, if your organization is interested in participating in this exciting community event by hosting a resource table.  A table and two chairs will be provided.

Fiesta Del Otoño is a campus-community collaboration between the City of Bloomington Latino Program and Outreach Division and Indiana University’s Latino Enhancement Cooperative to celebrate the National Hispanic Heritage Month (NHHM).  NHHM is celebrated throughout the country in the months of September and October.  Fiesta del Otoño both educates and provides festive activities for all to enjoy and we encourage local organizations to show their support by hosting a resource table for the event.” – Josefa Luce

If you are interested, please email our communications coordinator, Sarah Hunt, to let her know. Her email is sarah.hunt@middlewayhouse.org.

Cook Medical- Employee Wellness Fair

Middle Way House will be tabling at Cook Medical for their Employee Wellness Fair on August 16th from 10 am- 5 pm. We really need some help staffing the booth for that long. If you think that you could help with tabling, just respond to this email!

Crisis Line Online Resources!

We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.

Crisis Line Online Resources

CL Resource Maintanence

This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!

CL Resource Maintenance Sheet

 

You’re a lifesaver! Please copy the whole group on your response to them so that everyone knows the shift was covered.

Upcoming Events

August 8: Letter Writing Night to Incarcerated Survivors- All Options Pregnancy Resource Center- 7 pm

Warm regards,

Stephanie

Thu, Jul 26, 2018 Fall Schedule is Ready!

Dear Crisis Liners,

Hope you all are having a great week! It has been great to start getting to know some of you! In case we haven’t met, I’m Stephanie, the newest member of the crisis intervention team. I have worked at Middle Way House for almost two years as a legal advocate at the Protective Order Assistance Partnership in the Clerk’s Office before coming into the CI program. I have also worked as a volunteer and staff person at the Rise and Shine daycare. I’m a social worker and I love cats (I have two!). Another fun fact: I am Amanda’s sister! Please don’t hesitate to come talk to me (even if the door is closed). I will try my best to always say Hi and check in when you get in the office!

Here is a cute picture of a cat for y’all!

Crisis Line Schedules

Summer Session II 2018 CL Schedule – June18th through July 29th

August Interim 2018 CL Schedule – July 30th through August 19th

Fall 2018 Crisis Line Schedule– August 20th through December 16th

MWH Childcare Assistant Job Opening!

Rise and Shine Childcare at Middle Way House is looking to hire a Childcare Assistant. Childcare assistants help with providing high-quality care for children ages 8 weeks to 5 years and assist with maintaining a safe, clean, facility.

Interested candidates must be available year-round (including school breaks). Must be available to work at least 15 hours a week. Must be able to pass a national background check as well as a drug test. Additional training and requirements to be completed after hiring. Any questions regarding the position can be directed to Marcella at childcare@middlewayhouse.org.

Fiesta del Otoño – Tabling Request for Volunteers!

Any volunteers who are interested in tabling for MWH at this event, we would love the help. We are particularly intersted in anyone who speaks Spanish. Please see the message below for information.

 

“This year the city of Bloomington will celebrate its 13th Annual Fiesta del Otoño on Saturday, September 15 from 10am-1pm at Showers Plaza City Hall 401 N Morton St.  In conjunction with the Bloomington Community Farmer’s Market.  This year’s theme for Fiesta del Otoño is “Celebrando Nuestras Raíces, Nuestra Herencia, Nuestra Fuerza – Celebrating Our Roots, Our Heritage, Our Strength”.

 

We invite organizations from the community to provide information about their organization to the Latino and Hispanic community.  Please respond to this email no later than Friday August 17th, if your organization is interested in participating in this exciting community event by hosting a resource table.  A table and two chairs will be provided.

Fiesta Del Otoño is a campus-community collaboration between the City of Bloomington Latino Program and Outreach Division and Indiana University’s Latino Enhancement Cooperative to celebrate the National Hispanic Heritage Month (NHHM).  NHHM is celebrated throughout the country in the months of September and October.  Fiesta del Otoño both educates and provides festive activities for all to enjoy and we encourage local organizations to show their support by hosting a resource table for the event.” – Josefa Luce

If you are interested, please email our communications coordinator, Sarah Hunt, to let her know. Her email is sarah.hunt@middlewayhouse.org.

Cook Medical- Employee Wellness Fair

Middle Way House will be tabling at Cook Medical for their Employee Wellness Fair on August 16th from 10 am- 5 pm. We really need some help staffing the booth for that long. If you think that you could help with tabling, just respond to this email!

Crisis Line Online Resources!

We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.

Crisis Line Online Resources

CL Resource Maintanence

This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!

CL Resource Maintenance Sheet

 

Upcoming Events
Letter Writing Night to Incarcerated Survivors- All Options Pregnancy Resource Center- 7 pm

Warm regards,

Stephanie

Fri, Jul 13, 2018 Fall Schedule is Ready and Job Openings!

Dear Crisis Liners,

Hope you all are having a great Friday! Many of you might have seen our new CISC-A, Stephanie Waller in the office this week as we’ve been going through training. She will be taking over my hours next week, and will get in touch with y’all soon to introduce herself!

How about a cute puppy meme for Friday?

Crisis Line Schedules

Summer Session II 2018 CL Schedule – June18th through July 29th

August Interim 2018 CL Schedule – July 30th through August 19th

MWH Childcare Assistant Job Opening!

Rise and Shine Childcare at Middle Way House is looking to hire a Childcare Assistant. Childcare assistants help with providing high-quality care for children ages 8 weeks to 5 years and assist with maintaining a safe, clean, facility.

Interested candidates must be available year-round (including school breaks). Must be available to work at least 15 hours a week. Must be able to pass a national background check as well as a drug test. Additional training and requirements to be completed after hiring. Any questions regarding the position can be directed to Marcella at childcare@middlewayhouse.org.

Fiesta del Otoño – Tabling Request for Volunteers!

Any volunteers who are interested in tabling for MWH at this event, we would love the help. We are particularly intersted in anyone who speaks Spanish. Please see the message below for information.

 

“This year the city of Bloomington will celebrate its 13th Annual Fiesta del Otoño on Saturday, September 15 from 10am-1pm at Showers Plaza City Hall 401 N Morton St.  In conjunction with the Bloomington Community Farmer’s Market.  This year’s theme for Fiesta del Otoño is “Celebrando Nuestras Raíces, Nuestra Herencia, Nuestra Fuerza – Celebrating Our Roots, Our Heritage, Our Strength”.

 

We invite organizations from the community to provide information about their organization to the Latino and Hispanic community.  Please respond to this email no later than Friday August 17th, if your organization is interested in participating in this exciting community event by hosting a resource table.  A table and two chairs will be provided.

Fiesta Del Otoño is a campus-community collaboration between the City of Bloomington Latino Program and Outreach Division and Indiana University’s Latino Enhancement Cooperative to celebrate the National Hispanic Heritage Month (NHHM).  NHHM is celebrated throughout the country in the months of September and October.  Fiesta del Otoño both educates and provides festive activities for all to enjoy and we encourage local organizations to show their support by hosting a resource table for the event.” – Josefa Luce

If you are interested, please email our communications coordinator, Sarah Hunt, to let her know. Her email is sarah.hunt@middlewayhouse.org.

Crisis Line Online Resources!

We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.

Crisis Line Online Resources

CL Resource Maintanence

This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!

CL Resource Maintenance Sheet

Fri, Jun 29, 2018 Crisis Line Updates – CISC Job Update, Volunteer Survey, and CL Binder Updates

Dear Crisis Line and OSA volunteers and interns,
I am overwhelmed with emotions as I inform you of my resignation from Middle Way House. It has been an unparalleled honor to have been your program coodinator these past two and a half years. Each and every one of you has taught me so much throughout my time with this agency, and I am forever grateful for all that you do to support our clients. The work to end violence and promote healing is far from over, but with each day we show up, is one more day towards progress.
When I reflect on my time here, I want to share the feedback that clients often give me. Whenever a client tells me how helpful MWH has been, it’s never about “they knew the answers to all my questions” or “they gave me all the resources I needed,” rather it’s “I didn’t feel so alone anymore,” “I felt like I could say anything and I wouldn’t be judged,” or “my OSA stayed with me the whole time, I couldn’t believe someone would care that much,” and from a long-time client “I finally believe that my anger is valid.”  People are not going to remember what you said as much as they will remember how you made them feel. And, what may seem like small gestures of kindess to you, are often the most powerful and impactful moments in another persons life. This is what you all give to our clients; and this is why your work here is invaluable. Thank you for doing that for our clients, and in doing so, also helping one another grow in support of our movement forward. I could never thank you all enough – I will greatly miss working with you all in this capacity.  If you would like to keep in touch beyond my time at MWH, please feel free to use my personal email: safelovebrains@gmail.com.
As far as what to expect from the CI staff thoughout this transition, I will be out of town next week (July2-6), then I will work one more FT week (July 9-15), and beginning July 16th I will work 10 hours a week until July 31st. We have hired on a new staff member to fill Katelyn’s position, Stephanie Waller, and her first day will be July 9th. I will be sure to send an introduction email during her first week. Our incredible part-time CISs will all be maintaining their regular hours and schedules as well.
Should anyone be interested in applying for the CISC job, you can view the Job “Summary” and “Detailed Responsibilities” here:
To apply, please send a cover letter and resume to Nancy (nancy@middlewayhouse.org) by July 6th. 

If anyone has any questions, or would like to talk about anything during this transition, please don’t hesitate to reach out. Again, thank you all so much!

Crisis Line Schedules

If you haven’t done so already, please be sure to sign up for a shift on the schedule, link is below!

Summer Session II 2018 CL Schedule – June18th through July 29th

August Interim 2018 CL Schedule – July 30th through August 19th

Fiesta del Otoño – Tabling Request for Volunteers!

Any volunteers who are interested in tabling for MWH at this event, we would love the help. We are particularly intersted in anyone who speaks Spanish. Please see the message below for information.

 

“This year the city of Bloomington will celebrate its 13th Annual Fiesta del Otoño on Saturday, September 15 from 10am-1pm at Showers Plaza City Hall 401 N Morton St.  In conjunction with the Bloomington Community Farmer’s Market.  This year’s theme for Fiesta del Otoño is “Celebrando Nuestras Raíces, Nuestra Herencia, Nuestra Fuerza – Celebrating Our Roots, Our Heritage, Our Strength”.

 

We invite organizations from the community to provide information about their organization to the Latino and Hispanic community.  Please respond to this email no later than Friday August 17th, if your organization is interested in participating in this exciting community event by hosting a resource table.  A table and two chairs will be provided.

Fiesta Del Otoño is a campus-community collaboration between the City of Bloomington Latino Program and Outreach Division and Indiana University’s Latino Enhancement Cooperative to celebrate the National Hispanic Heritage Month (NHHM).  NHHM is celebrated throughout the country in the months of September and October.  Fiesta del Otoño both educates and provides festive activities for all to enjoy and we encourage local organizations to show their support by hosting a resource table for the event.” – Josefa Luce

If you are interested, please email our communications coordinator, Sarah Hunt, to let her know. Her email is sarah.hunt@middlewayhouse.org.

Volunteer SurveyYour CI staff is regularly working on how to improve our services and programs. However, we don’t always have the same persepctive as all of you, coming from different positions. Your feedback is invaluable for informing us on what we could be doing to better serve you as a volunteer as well as our clients.  If you have a moment, please follow the link below to complete a survey to help us learn what we can do to address these questions. Please complete this survey by July 9th. Thank you!!

https://docs.google.com/forms/d/e/1FAIpQLSc6_AbZ3TqGBMSXI5d5-UL2niTJ37-rat9Ex9lYFAmmVWwZ9A/viewform?usp=sf_link

Updated CL Binders!

We have recently completed our updates for our Continuing Client binder as well as our Inappropriate or Abusive Callsbinder. Please feel free to see them in the CL office and familiarize yourself with the information. If anyone has any questions, or feels there should be a client added to one of the binders, please let a CI staff member know.

Crisis Line Online Resources!

We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.

Crisis Line Online Resources

CL Resource Maintanence

This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!

CL Resource Maintenance Sheet

June 22, 2018 Crisis Line Updates – Donation Procedure Change, Volunteer Survery, and Fiesta del Otoño!!

Hello Crisis Liners!

This week has been such a wild ride of chaotic energy… thanks summer soltice!! :p

On behalf of MWH, thank you all for your brilliant compassion, committment, and support this week. We could not get through times like these without your incredible support. It is noticed, and so very appreciated.

Crisis Line Schedules

If you haven’t done so already, please be sure to sign up for a shift on the schedule, link is below!

Summer Session II 2018 CL Schedule – June18th through July 29th

August Interim 2018 CL Schedule – July 30th through August 19th

Fiesta del Otoño – Tabling Request for Volunteers!

Any volunteers who are interested in tabling for MWH at this event, we would love the help. We are particularly intersted in anyone who speaks Spanish. Please see the message below for information.

 

“This year the city of Bloomington will celebrate its 13th Annual Fiesta del Otoño on Saturday, September 15 from 10am-1pm at Showers Plaza City Hall 401 N Morton St.  In conjunction with the Bloomington Community Farmer’s Market.  This year’s theme for Fiesta del Otoño is “Celebrando Nuestras Raíces, Nuestra Herencia, Nuestra Fuerza – Celebrating Our Roots, Our Heritage, Our Strength”.

 

We invite organizations from the community to provide information about their organization to the Latino and Hispanic community.  Please respond to this email no later than Friday August 17th, if your organization is interested in participating in this exciting community event by hosting a resource table.  A table and two chairs will be provided.

Fiesta Del Otoño is a campus-community collaboration between the City of Bloomington Latino Program and Outreach Division and Indiana University’s Latino Enhancement Cooperative to celebrate the National Hispanic Heritage Month (NHHM).  NHHM is celebrated throughout the country in the months of September and October.  Fiesta del Otoño both educates and provides festive activities for all to enjoy and we encourage local organizations to show their support by hosting a resource table for the event.” – Josefa Luce

If you are interested, please email our communications coordinator, Sarah Hunt, to let her know. Her email is sarah.hunt@middlewayhouse.org.

Donation Policy Change!!

We have a new procedure for responding to donations. From now on, donations will only be accepted Monday through Friday between 10am-4:30pm, at the FRONT door. 

-If someone calls and wants to know if we accept certain donations, or about our wishlist (found on our website), you can still transfer those calls to Lauren.

-If someone shows up with donations outside of those hours and without any pre-arrangement, thank them for thinking of us, then let them know where/when they can come back to donate.

-If someone cannot make those times work, please let them know they will have to coordinate an alternate time with Lauren.

Let us know if you have any questions!

Volunteer Survey

Your CI staff is regularly working on how to improve our services and programs. However, we don’t always have the same perspective as all of you, coming from different positions. Your feedback is invaluable for informing us on what we could be doing to better serve you as a volunteer as well as our clients.  If you have a moment, please follow the link below to complete a survey to help us learn what we can do to address these questions. Please complete this survey by July 9th. Thank you!!

https://docs.google.com/forms/d/e/1FAIpQLSc6_AbZ3TqGBMSXI5d5-UL2niTJ37-rat9Ex9lYFAmmVWwZ9A/viewform?usp=sf_link

Crisis Line Procedure Reminders

Resident Calls – Anytime someone calls and identifies themself as a resident, even if you recognize them, please do not C/D you know them and transfer the call to a staff member.

Sign In Sheets – there are two sign-in sheets for volunteers in the crisis line office:  one for CL and one for OSA. If you are on the CL schedule and operating as a crisis liner, please ONLY sign up on the CL sheet. If you are in the office as an OSA, please ONLY sign in on the OSA sheet. Meaning, you should only ever be signing in on one sheet.

Crisis Line Online Resources!

We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.

Crisis Line Online Resources

CL Resource Maintanence

This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!

CL Resource Maintenance Sheet

Weekly Reminders

What should you do as soon as you walk into the CL office?

  1.  As soon as you arrive, you should sign in (this is very important – we get funding for every volunteer hour logged, and this is how we know you were actually there!!)
  2. You should also write your name on the marker board directly outside of the CL office! It helps everyone get to know you. Feel free to draw something fun on there too!!
  3. Check the white board for any updates, or important information.
  4. Make sure you know if anyone is on the pending list, and familiarize with the ‘current resident’ clipboard.
  5. Read through the past few days of calls in the call log book to catch up on what’s going on!

I’m not coming in for my shift. 

  1. Email mwh-crisisline-l@list.indiana.edu ASAP and ask if someone can take your shift, be sure to include the shift day and time.
  2. If it’s the day of your shift, call shelter and let them know that you won’t be in, AND do #1.
  3. Please consider if there is any way to avoid this conflict, particularly if you don’t have a shift partner. Our services does NOT function in the ideal way if we do not have crisis liners. Staff needs to be available to help residents with their individual needs, assist walk-ins, respond to OSA requests, train new volunteers, etc. We absolutely depend on our crisis line to keep things running smoothly. If there’s any way that you can adjust things to avoid missing your shift, please do so.

-I can cover a shift that someone emailed the google group about!

You’re a lifesaver! Please copy the whole group on your response to them so that everyone knows the shift was covered.