CL Updates – announcement + new opportunity

Hello lovely Crisis Liners,
We hope you had a wonderful weekend! Carrie, you are the winner of our trivia lottery and you can pick up your copy of the “Queering Sexual Violence” book in the CI office during your next shift…congrats!!

Observing hearingsWe have been in touch with our legal advocates and they have offered that if any of you are interested in going to court hearings (e.g. protective orders and divorce hearings) then you can e-mail them at heather@middlewayhouse.org and set up a meeting to talk some more about this opportunity.
Multiple shelter requestsIf you receive multiple shelter requests during your shift you can just pass the call directly to a resident advocate rather than having the survivor fill out another shelter request. 
Spring 2018 Crisis Line and OSA Schedule– January 7th- May 5thPlease remember: Only two volunteers can sign up for an in-office shift at once.

Crisis Line Online Resources!We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. ūüôā If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions. 
Crisis Line Online Resources

CL Resource MaintanenceThis tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
CL Resource Maintenance Sheet

Weekly Reminders

What should you do as soon as you walk into the CL office?

  1.  As soon as you arrive, you should sign in (this is very important – we get funding for every volunteer hour logged, and this is how we know you were actually there!!)
  2. You should also write your name on the marker board directly outside of the CL office! It helps everyone get to know you. Feel free to draw something fun on there too!!
  3. Check the white board for any updates, or important information. 
  4. Make sure you know if anyone is on the pending list, and familiarize with the ‘current resident’ clipboard. 
  5. Read through the past few days of calls in the call log book to catch up on what’s going on!

I’m not coming in for my shift. 

  1. Email mwh-crisisline-l@list.indiana.edu ASAP and ask if someone can take your shift, be sure to include the shift day and time.
  2. If it’s the day of your shift, call shelter and let them know that you won’t be in, AND do #1.
  3. Please consider if there is any way to avoid this conflict, particularly if you don’t have a shift partner. Our services does NOT function in the ideal way if we do not have crisis liners. Staff needs to be available to help residents with their individual needs, assist walk-ins, respond to OSA requests, train new volunteers, etc. We absolutely depend on our crisis line to keep things running smoothly. If there’s any way that you can adjust things to avoid missing your shift, please do so.

-I can cover a shift that someone emailed the google group about!

You’re a lifesaver! Please copy the whole group on your response to them so that everyone knows the shift was covered.
Upcoming Events2019 Latino Sexual Assault ForumIvy Tech Community College (Indianapolis)Thursday, February 21st, 2019
Kind regards,
Selina

Crisis Line Update – Volunteer Info + New Resource Center

Happy Halloween!

Our lovely CI specialist Kym created a¬†survey for volunteers¬†where you all can write down some of your thoughts about what can be improved, what’s working well, and any other ideas you might have. We value your¬†experiences and opinions and figured that this would be a great (and¬†anonymous) platform for you to communicate those with us.

We just finished setting up our¬†resource center, which includes all kinds of information for survivors including safety plans, to food security, parent support, addiction recovery, immigration resources and lots more. The resource center is located in the legal area right next to the “playroom” where you would meet with a walk-in.
MWH’s triage specialist Donna is in need for some¬†extra support at the front desk¬†as she is working incredibly hard on projects that require her full attention and focus. We are reaching out to CL volunteers because you would still be the first point of contact for walk-ins and you might talk to survivors who accidentally called the admin number instead of the¬†crisis¬†line number. If you are interested in dedicating some of your shift to the front desk please let us know.

Crisis Line Updates – Updated Policy and a Shout Out!

Happy Friday!

First, I want to give a shout out to Krishna, one of our crisis line volunteers. Thank you so much for taking a last minute sub request over the weekend. We really appreciate your help!
Shelter Tour Policy Update
After listening to feedback from volunteers about confusion or nervousness when giving shelter tours, we decided that it makes sense to implement a policy that shelter tours will be given by two volunteers, if available. If two volunteers are not available, then a staff person and volunteer can give the shelter tour. If you have any questions about this policy¬†update, please don’t hesitate to let us know!
If you are out and about this weekend, Middle Way House will be tabling at the Farmer’s Market tomorrow. In addition, our friends at All Options Pregnancy Resource Center are currently holding their Diaper Drive Campaign. Moonstones is currently hosting a deal where you can get 20% off of their merchandise when you bring in 20 diapers to donate to All Options. More details about the Diaper Drive can be found¬†here.

Please remember: Only two volunteers can sign up for an in-office shift at once.

We can always use all the help we can get. We are especially in need of volunteers on Thursdays and Saturdays. 
Fall 2018 Crisis Line and OSA ScheduleРAugust 20th through December 16th
Crisis Line Online Resources!
We now have a working online folder of¬†Crisis¬†Line¬†resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. ūüôā If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.
CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!