Crisis Line Update – Volunteer Info + New Resource Center

Happy Halloween!

Our lovely CI specialist Kym created a survey for volunteers where you all can write down some of your thoughts about what can be improved, what’s working well, and any other ideas you might have. We value your experiences and opinions and figured that this would be a great (and anonymous) platform for you to communicate those with us.

We just finished setting up our resource center, which includes all kinds of information for survivors including safety plans, to food security, parent support, addiction recovery, immigration resources and lots more. The resource center is located in the legal area right next to the “playroom” where you would meet with a walk-in.
MWH’s triage specialist Donna is in need for some extra support at the front desk as she is working incredibly hard on projects that require her full attention and focus. We are reaching out to CL volunteers because you would still be the first point of contact for walk-ins and you might talk to survivors who accidentally called the admin number instead of the crisis line number. If you are interested in dedicating some of your shift to the front desk please let us know.

Crisis Line Updates – Updated Policy and a Shout Out!

Happy Friday!

First, I want to give a shout out to Krishna, one of our crisis line volunteers. Thank you so much for taking a last minute sub request over the weekend. We really appreciate your help!
Shelter Tour Policy Update
After listening to feedback from volunteers about confusion or nervousness when giving shelter tours, we decided that it makes sense to implement a policy that shelter tours will be given by two volunteers, if available. If two volunteers are not available, then a staff person and volunteer can give the shelter tour. If you have any questions about this policy update, please don’t hesitate to let us know!
If you are out and about this weekend, Middle Way House will be tabling at the Farmer’s Market tomorrow. In addition, our friends at All Options Pregnancy Resource Center are currently holding their Diaper Drive Campaign. Moonstones is currently hosting a deal where you can get 20% off of their merchandise when you bring in 20 diapers to donate to All Options. More details about the Diaper Drive can be found here.

Please remember: Only two volunteers can sign up for an in-office shift at once.

We can always use all the help we can get. We are especially in need of volunteers on Thursdays and Saturdays. 
Fall 2018 Crisis Line and OSA Schedule– August 20th through December 16th
Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.
CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!