CL Update- New Staff, Parking, Transitions Oh My!

Hi All!
I hope you are all doing well and have been enjoying your summer! The past few months have really flown by! I can’t believe that it is already August!! I apologize in advance for this lengthy update!

New CI StaffAuriel Jasper-Morris and Nick Bergen have recently joined the CI team! If they are in the office during your shift please stop by and say hi!

We are going through a lot of transitions in the Crisis Intervention program! Thank you for helping to ensure the success of our crisis line and On-Scene Advocacy program throughout these transitions! The CI staff would like to give a shout out to Sara S. for being so willing to go above and beyond for survivors!

Parking

MWH has rented out 318 S. Washington to Women Writing for (a) Change.  They moved  in on August 1, 2019. This means that we will be losing 4 parking spots.  The new tenants have been encouraged to install signs that indicate that these spots are now theirs.  Below is an image of the spots that belong to 318 S. Washington.  The spots are the 4 located on the north side of our black chain link fence (marked with red Xs on image). 

Harassment Concerns
If anyone experiences any sort of harassment from construction workers please contact a staff member. We will then contact the Project Manager and he will swiftly handle the situation.  He has a zero-tolerance for any rude or unacceptable behavior. The key is to act quickly so we can identify the specific worker(s).  
Overnight Volunteer ShiftsWe are looking at adding an in-office OSA overnight volunteer shift. If you are interested in learning more about this shift please email cisc@middlewayhouse.org


Shelter Requests  Currently, our shelter is the fullest that it has been. For the time being when a caller is in need of shelter please transfer the call directly to staff instead of completing a shelter request. Please let a staff member know if you have any questions.


Continuing Callers  We have just recently updated the two entries for continuing callers D and M. These can be found in the continuing caller binder in the Crisis Line office for you to read, and you are also welcome to come to talk to CI staff about the changes! 


Summer & Fall SchedulesAs summer winds down we are gearing up for fall. We still have some open spaces in the next few weeks on our summerinterim schedule. If you are available to take a shift it would be much appreciated!
Here is a link to the fall schedule. Please remember: If you would like your shift to be a continuing shift every week, you will need to add your name to each week’s tab at the bottom of the spreadsheet document. Just let us know if you are having any issues with that. Any time you are able to commit would be a huge help!

Open Positions  MWH currently is looking for overnight shelter staff. If you are interested in learning more about this position or would like to submit your resume please email linda@middlewayhouse.org.
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Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when you’re helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions. 
Crisis Line Online Resources

CL Resource MaintenanceThis tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
CL Resource Maintenance Sheet

Weekly Reminders

– What should you do as soon as you walk into the CL office?

  1.  As soon as you arrive, you should sign in (this is very important – we get funding for every volunteer hour logged, and this is how we know you were actually there!!)
  2. You should also write your name on the marker board directly outside of the CL office! It helps everyone get to know you. Feel free to draw something fun on there too!!
  3. Check the white board for any updates, or important information. 
  4. Make sure you know if anyone is on the pending list, and familiarize with the ‘current resident’ clipboard. 
  5. Read through the past few days of calls in the call log book to catch up on what’s going on!

– I’m not coming in for my shift. 

  1. Email mwh-crisisline-l@list.indiana.edu ASAP and ask if someone can take your shift, be sure to include the shift day and time.
  2. If it’s the day of your shift, call shelter and let them know that you won’t be in, AND do #1.
  3. Please consider if there is any way to avoid this conflict, particularly if you don’t have a shift partner. Our services does NOT function in the ideal way if we do not have crisis liners. Staff needs to be available to help residents with their individual needs, assist walk-ins, respond to OSA requests, train new volunteers, etc. We absolutely depend on our crisis line to keep things running smoothly. If there’s any way that you can adjust things to avoid missing your shift, please do so.

– I can cover a shift that someone emailed the google group about!

You’re a lifesaver! Please copy the whole group on your response to them so that everyone knows the shift was covered.

Crisis Line Update- Trivia Question and Childcare Job Opening!

Good morning, 

I hope that everyone had a great weekend! We have a few updates this week. But first, here’s an adorable kitten picture of what we all wish we were still doing on Monday mornings: 

image.png

Caller Inappropriate for Our ServicesThe CI team has officially decided that the repeat caller, D, is inappropriate for our services. If you take a call from him, you may end the call yourself or transfer to CI staff so that we can end the call. For more information about this caller, please review the abusive caller binder or read the small white board on the desk in the Crisis Line office. If you have further questions or concerns about this caller, please don’t hesitate to talk with a CI staff member. 
New List for Sex, Sexuality, and Gender Identity ResourcesWe wanted to make sure that everyone had access to the digital version of this resource as well as the paper copy in the resource binder. We hope this resource makes referrals around these issues a little easier!
Job Opening in ChildcareRise and Shine Childcare at Middle Way House is looking to hire a Childcare Assistant. Childcare assistants help with providing high-quality care for children ages 8 weeks to 5 years and assist with maintaining a safe, clean, facility. Must be available to start immediately with shifts Tuesday and Thursday mornings from 6:45 am until 1 pm as well as Wednesday afternoons from 12 pm to 3 pm. More hours may become available at the end of the spring semester. 
Interested candidates must be available year-round (including school breaks). Must be able to pass a national background check as well as a drug test. Additional training and requirements to be completed after hiring. Any questions regarding the position can be directed to Marcella at childcare@middlewayhouse.org
Win a Copy of the Book “Queering Sexual Violence”!One of our team members has generously donated an extra copy of the book Queering Sexual Violence: Radical Voices from Within the Anti-Violence Movement, edited by Jennifer Patterson, and we’d love to give it away to an interested volunteer!  For those who are interested, please answer the following trivia question, and email it to cisc@middlewayhouse.org by the end of the day, Thursday, 2/14/2019. If you guess the right answer, we will put your name into a raffle to win! The winner will be announced in the next update email and they will be able to pick the book up from the CI office.   
TRIVIA QUESTION: What does the acronym SANE stand for with regard to sexual assault?——————————————————————————————–
Spring 2018 Crisis Line and OSA Schedule– January 7th- May 5thPlease remember: Only two volunteers can sign up for an in-office shift at once.

Crisis Line Online Resources!We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions. 
Crisis Line Online Resources

CL Resource MaintanenceThis tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
CL Resource Maintenance Sheet

Weekly Reminders

What should you do as soon as you walk into the CL office?

  1.  As soon as you arrive, you should sign in (this is very important – we get funding for every volunteer hour logged, and this is how we know you were actually there!!)
  2. You should also write your name on the marker board directly outside of the CL office! It helps everyone get to know you. Feel free to draw something fun on there too!!
  3. Check the white board for any updates, or important information. 
  4. Make sure you know if anyone is on the pending list, and familiarize with the ‘current resident’ clipboard. 
  5. Read through the past few days of calls in the call log book to catch up on what’s going on!

I’m not coming in for my shift. 

  1. Email mwh-crisisline-l@list.indiana.edu ASAP and ask if someone can take your shift, be sure to include the shift day and time.
  2. If it’s the day of your shift, call shelter and let them know that you won’t be in, AND do #1.
  3. Please consider if there is any way to avoid this conflict, particularly if you don’t have a shift partner. Our services does NOT function in the ideal way if we do not have crisis liners. Staff needs to be available to help residents with their individual needs, assist walk-ins, respond to OSA requests, train new volunteers, etc. We absolutely depend on our crisis line to keep things running smoothly. If there’s any way that you can adjust things to avoid missing your shift, please do so.

-I can cover a shift that someone emailed the google group about!

You’re a lifesaver! Please copy the whole group on your response to them so that everyone knows the shift was covered.
Upcoming Events2019 Latino Sexual Assault ForumIvy Tech Community College (Indianapolis)Thursday, February 21st, 2019
All best,
Stephanie 

Crisis Line Update Email- A few reminders and a new resource!

Hi all,

First, we wanted to say how much we appreciate everyone’s help in kicking off our new schedule for the semester! You all never missed a beat! In order to show some extra appreciation, we did a random drawing for a gift certificate to Crazy Horse Restaurant. The winner of that drawing was Asha! Thanks so much for all you do Asha! Your gift certificate is available in the CI office.  


Reminders* Please make sure that you print your name legibly in the crisis line log book. 
* There is a new journal prompt to respond to in the crisis line journal. We’d love for you to share your thoughts!


New Resource There is a new resource sheet in the resource binder that can be helpful for callers that would like more extensive information or support around gender and sexuality. Please make sure to check that out!


Spring 2018 Crisis Line and OSA Schedule– January 7th- May 5th Please remember: Only two volunteers can sign up for an in-office shift at once.

Crisis Line Updates- Getting ready for Thanksgiving and Winter Break

I hope you all have managed to stay bundled up and warm this week! Here are a few updates.
Limestone Post Article 
We wanted to share a wonderful article about tracking the progress of evidentiary exams from the Limestone Post written by our volunteer, Hayley Miller. Thank you so much for your advocacy on this topic, Hayley!
Free Webinars from ICESA
I wanted to share a link to some wonderful, free recordings of webinars from the Indiana Coalition to End Sexual Assault (ICESA). These webinars are a really great way to get in some continuing education.
Thanksgive Schedule
I wanted to remind everyone that we still have a lot of open shifts for the week of Thanksgiving so if you are available to helpon the crisis line next week, that would be so appreciated.
 
Winter Break and Spring Semester Schedule 
We have also created the schedule for winter break which will run from December 17 through January 6. if you have availability during IU’s winter break, we could really use your help!
We will be sending out the regular shift schedule for spring semester after Thanksgiving.
Crisis Line/OSA Schedule 
 
Please remember: Only two volunteers can sign up for an in-office shift at once.
We can always use all the help we can get. We are especially in need of volunteers on Monday and Thursday evenings and Saturdays. 
Fall 2018 Crisis Line and OSA Schedule– August 20th through December 16th
Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.
CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
 

Weekly Reminders – refer to sidebar!

Warm regards,

Stephanie

Crisis Line Updates- Thanksgiving Week Schedule Sign Up and Confidentiality Reminder

Hi there,

It’s another grey and rainy Friday! I hope everyone has been able to stay dry!
I have a few updates and reminders to pass along this week.

Thanksgiving Week Schedule
The schedule of Thanksgiving week is ready and available on the Google sheet. If you want to keep your normal shift, just add yourself back on to your normal time slot. If you are available to pick up other shifts, that would be very helpful also! Please let us know if you have any questions about the Thanksgiving week schedule.

Phone Messages
Please remember to write the date and time on the messages that you take for staff. If the client wants a follow up call, please always remember to ask for a safe contact number.

Confidentiality 
We wanted to relay an important reminder about confidentiality from our Executive Director, Debra. If you have any questions about our confidentiality policies, just let us know!

“I know that we all recognize the importance of confidentiality for the survivors we work with but occasionally a reminder can be helpful.  We must always remember that when we are in public spaces and talking we can be overheard.  We should not say client’s names where others not associated with Middle Way House can overhear or talk  about our client’s lives.  We should also not tell people who are not associated with Middle Way House the names of clients or their children.  It is also important not to have pictures of clients or their children on our phone or share photos of our clients with others.  While I know that we all are very conscious of survivor’s safety, reminders can always be helpful.

The work you do is challenging and is so valuable to those you work with.  I appreciate your dedication!”

Crisis Line/OSA Schedule 
 
Please remember: Only two volunteers can sign up for an in-office shift at once.
We can always use all the help we can get. We are especially in need of volunteers on Monday and Thursday evenings and Saturdays. 

Fall 2018 Crisis Line and OSA Schedule– August 20th through December 16th

Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.

Crisis Line Online Resources

CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
 

Upcoming Events

Naloxone Training: 
The IU Middle Way House Chapter is partnering with the Indiana Recovery Alliance to host a Naloxone training to support harm reduction in our community.
Training Details:
Tuesday, November 6 @ 7:15 pm
Radio and TV Building, Room 226
1229 E. 7th St., Bloomington, IN 47405
Pizza will be provided!