Crisis Line Updates- A few reminders and an upcoming event!

Hi all,
Before we get started, I think that is it important to share this adorableness with you (this is also an accurate picture of me on the weekend). 

Personal Calls  Just a reminder that if you need to take a personal call during your shift, you can not do so in the crisis line office as it could potentially jeopardize confidentiality. You are more then welcome to take a personal phone call in the kitchen or step outside to take the call. 


Recording Dropped Calls Please continue to record dropped calls on the small sheet taped to the desk. Go ahead and record the call if you’re not sure whether the caller hung up or not. This is helping us determine potential issues with our phone system. 


Volunteering at Our Little 500 Event For Sexual Assault Awareness Month (April) this year, the CI program will be hosting a Little 500 “Destress Space” event in People’s Park. We are looking for volunteers to help staff the event and we would love to have you! This document contains more information and the sign up sheet. 


Spring Break Shift Sign UpSpring Break is just around the corner and we will definitely need some extra help on the crisis line. If you can help, please sign up under the tab for March 11- March 17. 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Spring 2018 Crisis Line and OSA Schedule– January 7th- May 5thPlease remember: Only two volunteers can sign up for an in-office shift at once.

 -Crisis Line Online Resources!We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions. 
Crisis Line Online Resources

CL Resource MaintanenceThis tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
CL Resource Maintenance Sheet

Weekly Reminders

What should you do as soon as you walk into the CL office?

  1.  As soon as you arrive, you should sign in (this is very important – we get funding for every volunteer hour logged, and this is how we know you were actually there!!)
  2. You should also write your name on the marker board directly outside of the CL office! It helps everyone get to know you. Feel free to draw something fun on there too!!
  3. Check the white board for any updates, or important information. 
  4. Make sure you know if anyone is on the pending list, and familiarize with the ‘current resident’ clipboard. 
  5. Read through the past few days of calls in the call log book to catch up on what’s going on!

I’m not coming in for my shift. 

  1. Email mwh-crisisline-l@list.indiana.edu ASAP and ask if someone can take your shift, be sure to include the shift day and time.
  2. If it’s the day of your shift, call shelter and let them know that you won’t be in, AND do #1.
  3. Please consider if there is any way to avoid this conflict, particularly if you don’t have a shift partner. Our services does NOT function in the ideal way if we do not have crisis liners. Staff needs to be available to help residents with their individual needs, assist walk-ins, respond to OSA requests, train new volunteers, etc. We absolutely depend on our crisis line to keep things running smoothly. If there’s any way that you can adjust things to avoid missing your shift, please do so.

-I can cover a shift that someone emailed the google group about!

You’re a lifesaver! Please copy the whole group on your response to them so that everyone knows the shift was covered.
Upcoming Events

Love Songs for a Lasting World:

A Bloomington Tradition and

Signature Fundraiser for Middle Way House

in Honor of Toby Strout

Saturday, March 2nd-7 PM 

Tickets can be purchased here.

Toby Strout Way Street Naming Celebration on International Women’s Day

Middle Way House- 3/8, 5- 6 pm 

All best,
Stephanie 

CL Updates – appreciation + reminders

Hello Crisis Liners,

We hope that you’re taking time for yourself and your loved ones during the holiday season. Thank you to Gina, Sandy, and all the other volunteers who have supported us this week…we appreciate you so much!

Dropped call log
We are trying to get to the bottom of the dropped calls that have been happening pretty frequently on the crisis line. Our provider requested us to keep a record of the date and time of when a call dropped (we know there is no way for us to know for sure if someone didn’t just hang up, but we ask you to still note it down). The dropped call log is a piece of paper taped to the desk near the resident roster in the CL office.
Filling out the crisis line spring shift schedule
It is completely understandable that there has been some confusion around filling out the spring schedule. Just a reminder, we ask that crisis line volunteers sign up for at least one consistent shift every semester. Please make sure to put your name on every week of the spring schedule (except for IU’s Spring Break week). The weekly tabs are at the bottom of the spreadsheet. If you have any questions, please don’t hesitate to shoot us an email.
Winter Break Schedule
The winter break schedule starts this Monday, December 17 and runs through Sunday, January 6. If you have any availability over the next three weeks, we’d love to have you in for a shift or two!
Crisis Line/OSA Schedule 
 
Please remember: Only two volunteers can sign up for an in-office shift at once.
Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.
CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
 
Upcoming Events

Kind regards,

Selina