Before we get started, I think that is it important to share this adorableness with you (this is also an accurate picture of me on the weekend).
Personal Calls Just a reminder that if you need to take a personal call during your shift, you can not do so in the crisis line office as it could potentially jeopardize confidentiality. You are more then welcome to take a personal phone call in the kitchen or step outside to take the call.
Recording Dropped Calls Please continue to record dropped calls on the small sheet taped to the desk. Go ahead and record the call if you’re not sure whether the caller hung up or not. This is helping us determine potential issues with our phone system.
Volunteering at Our Little 500 Event For Sexual Assault Awareness Month (April) this year, the CI program will be hosting a Little 500 “Destress Space” event in People’s Park. We are looking for volunteers to help staff the event and we would love to have you! This document contains more information and the sign up sheet.
Spring Break Shift Sign UpSpring Break is just around the corner and we will definitely need some extra help on the crisis line. If you can help, please sign up under the tab for March 11- March 17.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Spring 2018 Crisis Line and OSA Schedule– January 7th- May 5thPlease remember: Only two volunteers can sign up for an in-office shift at once.
-Crisis Line Online Resources!We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.
Crisis Line Online Resources
CL Resource MaintanenceThis tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
CL Resource Maintenance Sheet
–What should you do as soon as you walk into the CL office?
soon as you arrive, you should sign in (this is very important – we get
funding for every volunteer hour logged, and this is how we know you
were actually there!!)
- You should also write your name on the marker board directly outside of the CL office! It helps everyone get to know you. Feel free to draw something fun on there too!!
- Check the white board for any updates, or important information.
- Make sure you know if anyone is on the pending list, and familiarize with the ‘current resident’ clipboard.
- Read through the past few days of calls in the call log book to catch up on what’s going on!
–I’m not coming in for my shift.
- Email firstname.lastname@example.org ASAP and ask if someone can take your shift, be sure to include the shift day and time.
- If it’s the day of your shift, call shelter and let them know that you won’t be in, AND do #1.
consider if there is any way to avoid this conflict, particularly if
you don’t have a shift partner. Our services does NOT function in the
ideal way if we do not have crisis liners. Staff needs to be available to help
residents with their individual needs, assist walk-ins, respond to OSA
requests, train new volunteers, etc. We absolutely depend on our crisis line to keep things running smoothly. If there’s any way that you can adjust things to avoid missing your shift, please do so.
-I can cover a shift that someone emailed the google group about!
You’re a lifesaver! Please copy the whole group on your response to them so that everyone knows the shift was covered.
Love Songs for a Lasting World:
A Bloomington Tradition and
Signature Fundraiser for Middle Way House
in Honor of Toby Strout
Saturday, March 2nd-7 PM
Tickets can be purchased here.
Toby Strout Way Street Naming Celebration on International Women’s Day
Middle Way House- 3/8, 5- 6 pm