Crisis Line Update- Trivia Question and Childcare Job Opening!

Good morning, 

I hope that everyone had a great weekend! We have a few updates this week. But first, here’s an adorable kitten picture of what we all wish we were still doing on Monday mornings: 

image.png

Caller Inappropriate for Our ServicesThe CI team has officially decided that the repeat caller, D, is inappropriate for our services. If you take a call from him, you may end the call yourself or transfer to CI staff so that we can end the call. For more information about this caller, please review the abusive caller binder or read the small white board on the desk in the Crisis Line office. If you have further questions or concerns about this caller, please don’t hesitate to talk with a CI staff member. 
New List for Sex, Sexuality, and Gender Identity ResourcesWe wanted to make sure that everyone had access to the digital version of this resource as well as the paper copy in the resource binder. We hope this resource makes referrals around these issues a little easier!
Job Opening in ChildcareRise and Shine Childcare at Middle Way House is looking to hire a Childcare Assistant. Childcare assistants help with providing high-quality care for children ages 8 weeks to 5 years and assist with maintaining a safe, clean, facility. Must be available to start immediately with shifts Tuesday and Thursday mornings from 6:45 am until 1 pm as well as Wednesday afternoons from 12 pm to 3 pm. More hours may become available at the end of the spring semester. 
Interested candidates must be available year-round (including school breaks). Must be able to pass a national background check as well as a drug test. Additional training and requirements to be completed after hiring. Any questions regarding the position can be directed to Marcella at childcare@middlewayhouse.org
Win a Copy of the Book “Queering Sexual Violence”!One of our team members has generously donated an extra copy of the book Queering Sexual Violence: Radical Voices from Within the Anti-Violence Movement, edited by Jennifer Patterson, and we’d love to give it away to an interested volunteer!  For those who are interested, please answer the following trivia question, and email it to cisc@middlewayhouse.org by the end of the day, Thursday, 2/14/2019. If you guess the right answer, we will put your name into a raffle to win! The winner will be announced in the next update email and they will be able to pick the book up from the CI office.   
TRIVIA QUESTION: What does the acronym SANE stand for with regard to sexual assault?——————————————————————————————–
Spring 2018 Crisis Line and OSA Schedule– January 7th- May 5thPlease remember: Only two volunteers can sign up for an in-office shift at once.

Crisis Line Online Resources!We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. ūüôā If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions. 
Crisis Line Online Resources

CL Resource MaintanenceThis tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
CL Resource Maintenance Sheet

Weekly Reminders

What should you do as soon as you walk into the CL office?

  1.  As soon as you arrive, you should sign in (this is very important – we get funding for every volunteer hour logged, and this is how we know you were actually there!!)
  2. You should also write your name on the marker board directly outside of the CL office! It helps everyone get to know you. Feel free to draw something fun on there too!!
  3. Check the white board for any updates, or important information. 
  4. Make sure you know if anyone is on the pending list, and familiarize with the ‘current resident’ clipboard. 
  5. Read through the past few days of calls in the call log book to catch up on what’s going on!

I’m not coming in for my shift. 

  1. Email mwh-crisisline-l@list.indiana.edu ASAP and ask if someone can take your shift, be sure to include the shift day and time.
  2. If it’s the day of your shift, call shelter and let them know that you won’t be in, AND do #1.
  3. Please consider if there is any way to avoid this conflict, particularly if you don’t have a shift partner. Our services does NOT function in the ideal way if we do not have crisis liners. Staff needs to be available to help residents with their individual needs, assist walk-ins, respond to OSA requests, train new volunteers, etc. We absolutely depend on our crisis line to keep things running smoothly. If there’s any way that you can adjust things to avoid missing your shift, please do so.

-I can cover a shift that someone emailed the google group about!

You’re a lifesaver! Please copy the whole group on your response to them so that everyone knows the shift was covered.
Upcoming Events2019 Latino Sexual Assault ForumIvy Tech Community College (Indianapolis)Thursday, February 21st, 2019
All best,
Stephanie 

CL Update – Shoutouts and a few reminders

Hello lovely Crisis Liners,


We hope you’ve been keeping warm during this cold snap. We wanted to give a few shoutouts to Nora for supporting a resident during a really difficult time, to Megan for donating a bunch of cold¬†weather gear, and to Brooklyn for doing great advocacy on a long call yesterday.¬†

Reminders
1) When you take messages for staff members please try to remember to put the date and time of the message on it.
2) There has been another frequent caller that we have agreed to be staff only. During your next shift please¬†read the latest entry in the abusive caller binder and if you think you’re taking to this caller please transfer them to a Crisis Intervention staff.¬†
New Resource There is a new resource sheet in the resource binder that can be helpful for callers that would like more extensive information or support around gender and sexuality. Please make sure to check that out!
Spring 2018 Crisis Line and OSA ScheduleРJanuary 7th- May 5th Please remember: Only two volunteers can sign up for an in-office shift at once.

Crisis Line Update Email- A few reminders and a new resource!

Hi all,

First, we wanted to say how much we appreciate everyone’s help in kicking off our new schedule for the semester! You all never missed a beat! In order to show some extra appreciation, we did a random drawing for a gift certificate to Crazy Horse Restaurant. The winner of that drawing was¬†Asha! Thanks so much for all you do Asha! Your gift certificate is available in the CI office.¬†¬†


Reminders* Please make sure that you print your name legibly in the crisis line log book. 
* There is a new journal prompt to respond to in the crisis line journal. We’d love for you to share your thoughts!


New Resource There is a new resource sheet in the resource binder that can be helpful for callers that would like more extensive information or support around gender and sexuality. Please make sure to check that out!


Spring 2018 Crisis Line and OSA ScheduleРJanuary 7th- May 5th Please remember: Only two volunteers can sign up for an in-office shift at once.

CL Update – shout out and abusive caller protocol

Hello lovely Crisis Liners,
We hope that you are having a smooth transition into the new year. We wanted to give a shout out to Meghana, Haley, and Nora for being taking some difficult calls and keeping their calm when things in shelter were hectic.


Caller “Daniel”A caller¬†who goes by the pseudonym Daniel has called frequently and due to the nature of the calls we have decided that they are¬†staff only. You can find more information about how to recognize if you are talking to him in the abusive caller binder as well as some of the previous call logs.


Please remember: Only two volunteers can sign up for an in-office shift at once.
Spring 2018 Crisis Line and OSA ScheduleРJanuary 7th- May 3rd

CL Updates – Winter break schedule

Hello Crisis Liners,

As finals are coming up, we hope you’re also taking some time to care for yourselves. We appreciate your¬†commitment¬†to volunteering especially during a time that is stressful for many of you.
A huge shout out to our volunteer Hayley M., whose work donated $500 to MWH!
 
Winter Break Schedule 
We have also created the schedule for winter break which will run from¬†December 17 through January 6. If you have availability during IU’s winter break, we could really use your¬†help!¬†The schedule is found within the normal CL/OSA schedule below, just make sure you click on the correct tab at the bottom.
 
Crisis Line/OSA Schedule 
Please remember: Only two volunteers can sign up for an in-office shift at once. We can always use all the help we can get. We are especially in need of volunteers on Monday and Thursday evenings and Saturdays.
Fall 2018 Crisis Line and OSA Schedule РAugust 20th through December 16th
Crisis Line Online Resources!
We now have a working online folder of¬†Crisis¬†Line¬†resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. ūüôā If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.
CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
 

Greetings,

Selina

Crisis Line Updates- Getting ready for Thanksgiving and Winter Break

I hope you all have managed to stay bundled up and warm this week! Here are a few updates.
Limestone Post Article 
We wanted to share a wonderful article about tracking the progress of evidentiary exams from the Limestone Post written by our volunteer, Hayley Miller. Thank you so much for your advocacy on this topic, Hayley!
Free Webinars from ICESA
I wanted to share a link to some wonderful, free recordings of webinars from the Indiana Coalition to End Sexual Assault (ICESA). These webinars are a really great way to get in some continuing education.
Thanksgive Schedule
I wanted to remind everyone that we still have a lot of open shifts for the week of Thanksgiving so if you are available to helpon the crisis line next week, that would be so appreciated.
 
Winter Break and Spring Semester Schedule 
We have also created the schedule for winter break which will run from December 17 through January 6. if you have availability during IU’s winter break, we could really use your¬†help!
We will be sending out the regular shift schedule for spring semester after Thanksgiving.
Crisis Line/OSA Schedule 
 
Please remember: Only two volunteers can sign up for an in-office shift at once.
We can always use all the help we can get. We are especially in need of volunteers on Monday and Thursday evenings and Saturdays. 
Fall 2018 Crisis Line and OSA ScheduleРAugust 20th through December 16th
Crisis Line Online Resources!
We now have a working online folder of¬†Crisis¬†Line¬†resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. ūüôā If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.
CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
 

Weekly Reminders – refer to sidebar!

Warm regards,

Stephanie

Crisis Line Updates- Thanksgiving Week Schedule Sign Up and Confidentiality Reminder

Hi there,

It’s another grey and rainy Friday! I hope everyone has been able to stay dry!
I have a few updates and reminders to pass along this week.

Thanksgiving Week Schedule
The schedule of Thanksgiving week is ready and available on the Google sheet. If you want to keep your normal shift, just add yourself back on to your normal time slot. If you are available to pick up other shifts, that would be very helpful also! Please let us know if you have any questions about the Thanksgiving week schedule.

Phone Messages
Please remember to write the date and time on the messages that you take for staff. If the client wants a follow up call, please always remember to ask for a safe contact number.

Confidentiality 
We wanted to relay an important reminder about confidentiality from our Executive Director, Debra. If you have any questions about our confidentiality policies, just let us know!

“I know that we all recognize the importance of confidentiality for the survivors we work with but occasionally a reminder can be helpful.¬†¬†We must always remember that when we are in public spaces and talking we can be overheard.¬† We should not say client’s names where others not associated with Middle Way House can overhear or talk¬† about our client’s lives.¬† We should also not tell people who are not associated with Middle Way House the names of clients or their children.¬† It is also important not to have pictures of clients or their children on our phone or share photos of our clients with others.¬† While I know that we all are very conscious of survivor’s safety, reminders can always be helpful.

The work you do is challenging and is so valuable to those you work with.¬† I appreciate your dedication!”

Crisis Line/OSA Schedule 
 
Please remember: Only two volunteers can sign up for an in-office shift at once.
We can always use all the help we can get. We are especially in need of volunteers on Monday and Thursday evenings and Saturdays. 

Fall 2018 Crisis Line and OSA ScheduleРAugust 20th through December 16th

Crisis Line Online Resources!
We now have a working online folder of¬†Crisis¬†Line¬†resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. ūüôā If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.

Crisis Line Online Resources

CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
 

Upcoming Events

Naloxone Training: 
The IU Middle Way House Chapter is partnering with the Indiana Recovery Alliance to host a Naloxone training to support harm reduction in our community.
Training Details:
Tuesday, November 6 @ 7:15 pm
Radio and TV Building, Room 226
1229 E. 7th St., Bloomington, IN 47405
Pizza will be provided!

Crisis Line Update – A Couple Reminders and Childcare Job Opening!

Happy Friday Everyone!
With chilly weather here, this is an accurate representation of how cozy I hope to be this weekend:
Crisis Line Reminders
1.) We just wanted to remind everyone that people calling the crisis line do not have to immediately disclose experiencing domestic violence, sexual violence, or human trafficking in order for us to talk to them. We know that this can be potentially confusing since we do ask specifically about DV/SV/HT¬† if we’re filling out a shelter request. We recognize that callers may never explicitly disclose the violence that they have experienced/are experiencing but it’s still very important that we hold space for them.
2.) After completing a crisis line log, please remember to mark whether the call was a crisis call or not. We have posted a list describing what qualifies as a crisis call under the shift schedule in the crisis line office. If you have any questions, please don’t hesitate to grab one of us and ask!
Childcare Job Opening!
 
Rise and Shine Childcare at Middle Way House is looking to hire a Childcare Assistant. Childcare assistants help with providing high-quality care for children ages 8 weeks to 5 years and assist with maintaining a safe, clean, facility.
Interested candidates must be available year-round (including school breaks). Must be able to pass a national background check as well as a drug test. Additional training and requirements to be completed after hiring. Any questions regarding the position can be directed to Marcella at childcare@middlewayhouse.org.

Crisis Line/OSA Schedule 

 
Please remember: Only two volunteers can sign up for an in-office shift at once.
We can always use all the help we can get. We are especially in need of volunteers on Monday and Thursday evenings and Saturdays. 
Fall 2018 Crisis Line and OSA ScheduleРAugust 20th through December 16th
Crisis Line Online Resources!
We now have a working online folder of¬†Crisis¬†Line¬†resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. ūüôā If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.
CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
 

Crisis Line Updates – Job openings and DVAM events

Happy Friday Crisis Liners!

Many of you have been sick and so as the weather is turning grey and the flu is going around I hope that you’ll have some time this weekend to snuggle up and take of care of yourselves.
There are some new MWH job openings for those of you who are interested:
Weekend Advocate (you can see the hours on the job description) and Crisis Intervention Specialist at the RISE. The hours for the Crisis Intervention position are Saturdays 7a-1p and Sundays 1p-7p. See attached job descriptions. Anyone interested should send a cover letter and resume to nancy@middlewayhouse.org
October is Domestic Violence Awareness Month and MWH will be putting up some events:
Wrapped in Love Yarn-Cutting Ceremony (Friday, October 5th ‚Äď 6 PM, Monroe County Courthouse Lawn). For more info, visit: https://middlewayhouse.org/2018-2019-wrapped-in-love-yarn-cutting-ceremony/
Tabling at the Farmers Market (October 13th) Come say hi to us!
Middle Way House Annual Fall Luncheon “2018: Year of the Woman?” (Friday, October 19th ‚Äď 11 AM-1 PM, Alpha Chi Omega House, 1000 N. Jordan Ave).
Tabling at the Bloomington Zinefest (October 20, 12 ‚Äď 6pm @ I Fell Gallery, 415 West 4th St.) Come check out our awesome zines!
Please remember: Only two volunteers can sign up for an in-office shift at once.
We can always use all the help we can get. We are especially in need of volunteers on Thursdays and Saturdays. 
Fall 2018 Crisis Line and OSA ScheduleРAugust 20th through December 16th
Crisis Line Online Resources!
We now have a working online folder of¬†Crisis¬†Line¬†resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. ūüôā If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.
 
CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
 

Sep 21, 2018Crisis Line Updates- Lots of Updates

Happy Friday!
First and foremost, thank you so much to the fantastic volunteers (Asha, Ziqi, Julia, and Shelby) who cleaned the crisis line office. You did such an amazing job and your help with that is so appreciated! Everyone was so excited to use the new sparkling clean space!
The intake office is now locked when not in use. The key is on the “Spongebob keychain” in the crisis line office. The master key, in the Resident Advocates office, also works as well.
Notes from our Rape Crisis Center training: A representative from the Indiana Coalition to End Sexual Assault came to Middle Way House last week to talk about Rape Crisis Center development and to share tips for running the crisis line. You can find the notes here.
New Crisis Line and OSA Schedule: After many requests and some confusion, we have created a new Google Doc schedule for Crisis Line and OSA sheets that combines the two schedules into one. Both crisis line volunteers and OSA volunteers will be able to see everyone who has signed up for each shift and what their position is. OSA volunteers will still be able to sign up for weekly shifts while the Crisis Line schedule will still remain consistent for each semester. The current crisis line schedule is in effect through December 16. Please just shoot us an email if you have any questions!
 
 Please remember: Only two volunteers can sign up for an in office shift at once.
We can always use all the help we can get. We are especially in need of volunteers on Thursdays and Saturdays. 
Fall 2018 Crisis Line and OSA ScheduleРAugust 20th through December 16th
Crisis Line Online Resources!
We now have a working online folder of¬†Crisis¬†Line¬†resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. ūüôā If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.
CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
 

Upcoming Events

First Queer Talk Session: Oct. 10 @ 6:30 pm- Monroe County Library
 

Warm regards,

Stephanie