CL Update – Shoutouts and a few reminders

Hello lovely Crisis Liners,


We hope you’ve been keeping warm during this cold snap. We wanted to give a few shoutouts to Nora for supporting a resident during a really difficult time, to Megan for donating a bunch of cold weather gear, and to Brooklyn for doing great advocacy on a long call yesterday. 

Reminders
1) When you take messages for staff members please try to remember to put the date and time of the message on it.
2) There has been another frequent caller that we have agreed to be staff only. During your next shift please read the latest entry in the abusive caller binder and if you think you’re taking to this caller please transfer them to a Crisis Intervention staff. 
New Resource There is a new resource sheet in the resource binder that can be helpful for callers that would like more extensive information or support around gender and sexuality. Please make sure to check that out!
Spring 2018 Crisis Line and OSA Schedule– January 7th- May 5th Please remember: Only two volunteers can sign up for an in-office shift at once.

Crisis Line Update Email- A few reminders and a new resource!

Hi all,

First, we wanted to say how much we appreciate everyone’s help in kicking off our new schedule for the semester! You all never missed a beat! In order to show some extra appreciation, we did a random drawing for a gift certificate to Crazy Horse Restaurant. The winner of that drawing was Asha! Thanks so much for all you do Asha! Your gift certificate is available in the CI office.  


Reminders* Please make sure that you print your name legibly in the crisis line log book. 
* There is a new journal prompt to respond to in the crisis line journal. We’d love for you to share your thoughts!


New Resource There is a new resource sheet in the resource binder that can be helpful for callers that would like more extensive information or support around gender and sexuality. Please make sure to check that out!


Spring 2018 Crisis Line and OSA Schedule– January 7th- May 5th Please remember: Only two volunteers can sign up for an in-office shift at once.

CL Update – shout out and abusive caller protocol

Hello lovely Crisis Liners,
We hope that you are having a smooth transition into the new year. We wanted to give a shout out to Meghana, Haley, and Nora for being taking some difficult calls and keeping their calm when things in shelter were hectic.


Caller “Daniel”A caller who goes by the pseudonym Daniel has called frequently and due to the nature of the calls we have decided that they are staff only. You can find more information about how to recognize if you are talking to him in the abusive caller binder as well as some of the previous call logs.


Please remember: Only two volunteers can sign up for an in-office shift at once.
Spring 2018 Crisis Line and OSA Schedule– January 7th- May 3rd

CL Updates – Winter break schedule

Hello Crisis Liners,

As finals are coming up, we hope you’re also taking some time to care for yourselves. We appreciate your commitment to volunteering especially during a time that is stressful for many of you.
A huge shout out to our volunteer Hayley M., whose work donated $500 to MWH!
 
Winter Break Schedule 
We have also created the schedule for winter break which will run from December 17 through January 6. If you have availability during IU’s winter break, we could really use your helpThe schedule is found within the normal CL/OSA schedule below, just make sure you click on the correct tab at the bottom.
 
Crisis Line/OSA Schedule 
Please remember: Only two volunteers can sign up for an in-office shift at once. We can always use all the help we can get. We are especially in need of volunteers on Monday and Thursday evenings and Saturdays.
Fall 2018 Crisis Line and OSA Schedule – August 20th through December 16th
Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.
CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
 

Greetings,

Selina

Crisis Line Updates- Getting ready for Thanksgiving and Winter Break

I hope you all have managed to stay bundled up and warm this week! Here are a few updates.
Limestone Post Article 
We wanted to share a wonderful article about tracking the progress of evidentiary exams from the Limestone Post written by our volunteer, Hayley Miller. Thank you so much for your advocacy on this topic, Hayley!
Free Webinars from ICESA
I wanted to share a link to some wonderful, free recordings of webinars from the Indiana Coalition to End Sexual Assault (ICESA). These webinars are a really great way to get in some continuing education.
Thanksgive Schedule
I wanted to remind everyone that we still have a lot of open shifts for the week of Thanksgiving so if you are available to helpon the crisis line next week, that would be so appreciated.
 
Winter Break and Spring Semester Schedule 
We have also created the schedule for winter break which will run from December 17 through January 6. if you have availability during IU’s winter break, we could really use your help!
We will be sending out the regular shift schedule for spring semester after Thanksgiving.
Crisis Line/OSA Schedule 
 
Please remember: Only two volunteers can sign up for an in-office shift at once.
We can always use all the help we can get. We are especially in need of volunteers on Monday and Thursday evenings and Saturdays. 
Fall 2018 Crisis Line and OSA Schedule– August 20th through December 16th
Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.
CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
 

Weekly Reminders – refer to sidebar!

Warm regards,

Stephanie

Crisis Line Updates- Thanksgiving Week Schedule Sign Up and Confidentiality Reminder

Hi there,

It’s another grey and rainy Friday! I hope everyone has been able to stay dry!
I have a few updates and reminders to pass along this week.

Thanksgiving Week Schedule
The schedule of Thanksgiving week is ready and available on the Google sheet. If you want to keep your normal shift, just add yourself back on to your normal time slot. If you are available to pick up other shifts, that would be very helpful also! Please let us know if you have any questions about the Thanksgiving week schedule.

Phone Messages
Please remember to write the date and time on the messages that you take for staff. If the client wants a follow up call, please always remember to ask for a safe contact number.

Confidentiality 
We wanted to relay an important reminder about confidentiality from our Executive Director, Debra. If you have any questions about our confidentiality policies, just let us know!

“I know that we all recognize the importance of confidentiality for the survivors we work with but occasionally a reminder can be helpful.  We must always remember that when we are in public spaces and talking we can be overheard.  We should not say client’s names where others not associated with Middle Way House can overhear or talk  about our client’s lives.  We should also not tell people who are not associated with Middle Way House the names of clients or their children.  It is also important not to have pictures of clients or their children on our phone or share photos of our clients with others.  While I know that we all are very conscious of survivor’s safety, reminders can always be helpful.

The work you do is challenging and is so valuable to those you work with.  I appreciate your dedication!”

Crisis Line/OSA Schedule 
 
Please remember: Only two volunteers can sign up for an in-office shift at once.
We can always use all the help we can get. We are especially in need of volunteers on Monday and Thursday evenings and Saturdays. 

Fall 2018 Crisis Line and OSA Schedule– August 20th through December 16th

Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.

Crisis Line Online Resources

CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
 

Upcoming Events

Naloxone Training: 
The IU Middle Way House Chapter is partnering with the Indiana Recovery Alliance to host a Naloxone training to support harm reduction in our community.
Training Details:
Tuesday, November 6 @ 7:15 pm
Radio and TV Building, Room 226
1229 E. 7th St., Bloomington, IN 47405
Pizza will be provided!

Crisis Line Update – A Couple Reminders and Childcare Job Opening!

Happy Friday Everyone!
With chilly weather here, this is an accurate representation of how cozy I hope to be this weekend:
Crisis Line Reminders
1.) We just wanted to remind everyone that people calling the crisis line do not have to immediately disclose experiencing domestic violence, sexual violence, or human trafficking in order for us to talk to them. We know that this can be potentially confusing since we do ask specifically about DV/SV/HT  if we’re filling out a shelter request. We recognize that callers may never explicitly disclose the violence that they have experienced/are experiencing but it’s still very important that we hold space for them.
2.) After completing a crisis line log, please remember to mark whether the call was a crisis call or not. We have posted a list describing what qualifies as a crisis call under the shift schedule in the crisis line office. If you have any questions, please don’t hesitate to grab one of us and ask!
Childcare Job Opening!
 
Rise and Shine Childcare at Middle Way House is looking to hire a Childcare Assistant. Childcare assistants help with providing high-quality care for children ages 8 weeks to 5 years and assist with maintaining a safe, clean, facility.
Interested candidates must be available year-round (including school breaks). Must be able to pass a national background check as well as a drug test. Additional training and requirements to be completed after hiring. Any questions regarding the position can be directed to Marcella at childcare@middlewayhouse.org.

Crisis Line/OSA Schedule 

 
Please remember: Only two volunteers can sign up for an in-office shift at once.
We can always use all the help we can get. We are especially in need of volunteers on Monday and Thursday evenings and Saturdays. 
Fall 2018 Crisis Line and OSA Schedule– August 20th through December 16th
Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.
CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
 

Crisis Line Updates – Job openings and DVAM events

Happy Friday Crisis Liners!

Many of you have been sick and so as the weather is turning grey and the flu is going around I hope that you’ll have some time this weekend to snuggle up and take of care of yourselves.
There are some new MWH job openings for those of you who are interested:
Weekend Advocate (you can see the hours on the job description) and Crisis Intervention Specialist at the RISE. The hours for the Crisis Intervention position are Saturdays 7a-1p and Sundays 1p-7p. See attached job descriptions. Anyone interested should send a cover letter and resume to nancy@middlewayhouse.org
October is Domestic Violence Awareness Month and MWH will be putting up some events:
Wrapped in Love Yarn-Cutting Ceremony (Friday, October 5th – 6 PM, Monroe County Courthouse Lawn). For more info, visit: https://middlewayhouse.org/2018-2019-wrapped-in-love-yarn-cutting-ceremony/
Tabling at the Farmers Market (October 13th) Come say hi to us!
Middle Way House Annual Fall Luncheon “2018: Year of the Woman?” (Friday, October 19th – 11 AM-1 PM, Alpha Chi Omega House, 1000 N. Jordan Ave).
Tabling at the Bloomington Zinefest (October 20, 12 – 6pm @ I Fell Gallery, 415 West 4th St.) Come check out our awesome zines!
Please remember: Only two volunteers can sign up for an in-office shift at once.
We can always use all the help we can get. We are especially in need of volunteers on Thursdays and Saturdays. 
Fall 2018 Crisis Line and OSA Schedule– August 20th through December 16th
Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.
 
CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
 

Sep 21, 2018Crisis Line Updates- Lots of Updates

Happy Friday!
First and foremost, thank you so much to the fantastic volunteers (Asha, Ziqi, Julia, and Shelby) who cleaned the crisis line office. You did such an amazing job and your help with that is so appreciated! Everyone was so excited to use the new sparkling clean space!
The intake office is now locked when not in use. The key is on the “Spongebob keychain” in the crisis line office. The master key, in the Resident Advocates office, also works as well.
Notes from our Rape Crisis Center training: A representative from the Indiana Coalition to End Sexual Assault came to Middle Way House last week to talk about Rape Crisis Center development and to share tips for running the crisis line. You can find the notes here.
New Crisis Line and OSA Schedule: After many requests and some confusion, we have created a new Google Doc schedule for Crisis Line and OSA sheets that combines the two schedules into one. Both crisis line volunteers and OSA volunteers will be able to see everyone who has signed up for each shift and what their position is. OSA volunteers will still be able to sign up for weekly shifts while the Crisis Line schedule will still remain consistent for each semester. The current crisis line schedule is in effect through December 16. Please just shoot us an email if you have any questions!
 
 Please remember: Only two volunteers can sign up for an in office shift at once.
We can always use all the help we can get. We are especially in need of volunteers on Thursdays and Saturdays. 
Fall 2018 Crisis Line and OSA Schedule– August 20th through December 16th
Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.
CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
 

Upcoming Events

First Queer Talk Session: Oct. 10 @ 6:30 pm- Monroe County Library
 

Warm regards,

Stephanie

Sep 7, 2018- A few small office changes!

Happy Friday!

I wanted to give a shout out to Raquel today on recommendations from many Middle Way House staff who have so appreciated your commitment and compassion to survivors and your dependability on the Crisis Line. Thanks so much for all you do to help make Middle Way House a great place Raquel!

We have a couple of changes around the space that I wanted to update everyone on.

1.) The Intake Room now has a lock on the door. The key is currently the master key which is kept in the Resident Advocate’s office. Soon, it will get it’s own key which will be kept on the spongebob key ring. I will let you know when that happens!

2.) As of tonight the CI team’s on call phones will be premiered. When an OSA call comes in on the crisis line while a CI staff member is not in the office, (especially nights and weekends) you can refer to the CI On Shift white board by the CI office window. If it only says the person’s name (e.g. Selina) you’ll call their personal phone number, but if it says the person’s name and which phone they have on them (e.g. Selina On-call Phone 1) you would call that phone number. The phone numbers along with our personal phone numbers are in the crisis line office by the weekly schedules.

3.) Last but not least the MWH childcare is hiring a Childcare Assistant 12noon-6pm M-F for 8.15/hour. Goes up to 10/hour after a year. If you are interested or have questions, contact marcella@mwh.org for questions.

For everyone who’s relaxing up on this rainy weekend:

Crisis Line Schedules

We can always use all the help we can get. If you haven’t signed up for a crisis line shift, it would be so appreciated!

Fall 2018 Crisis Line Schedule– August 20th through December 16th

Fiesta del Otoño – Tabling Request for Volunteers!

Any volunteers who are interested in tabling for MWH at this event, we would love the help. We are particularly intersted in anyone who speaks Spanish. Please see the message below for information.

 

“This year the city of Bloomington will celebrate its 13th Annual Fiesta del Otoño on Saturday, September 15 from 10am-1pm at Showers Plaza City Hall 401 N Morton St.  In conjunction with the Bloomington Community Farmer’s Market.  This year’s theme for Fiesta del Otoño is “Celebrando Nuestras Raíces, Nuestra Herencia, Nuestra Fuerza – Celebrating Our Roots, Our Heritage, Our Strength”.

 

We invite organizations from the community to provide information about their organization to the Latino and Hispanic community.  Please respond to this email no later than Friday August 17th, if your organization is interested in participating in this exciting community event by hosting a resource table.  A table and two chairs will be provided.

Fiesta Del Otoño is a campus-community collaboration between the City of Bloomington Latino Program and Outreach Division and Indiana University’s Latino Enhancement Cooperative to celebrate the National Hispanic Heritage Month (NHHM).  NHHM is celebrated throughout the country in the months of September and October.  Fiesta del Otoño both educates and provides festive activities for all to enjoy and we encourage local organizations to show their support by hosting a resource table for the event.” – Josefa Luce

If you are interested, please email our communications coordinator, Sarah Hunt, to let her know. Her email is sarah.hunt@middlewayhouse.org.

Crisis Line Online Resources!

We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.

Crisis Line Online Resources

CL Resource Maintanence

This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!

CL Resource Maintenance Sheet

 

Upcoming Events

September 12 @ 7 pm: Letter Writing Night to Incarcerated Survivors- Global and International Studies Building- 355 N. Jordan Ave. Rm. 0013

Warm regards,

Stephanie