Crisis Line Update- Trivia Question and Childcare Job Opening!

Good morning, 

I hope that everyone had a great weekend! We have a few updates this week. But first, here’s an adorable kitten picture of what we all wish we were still doing on Monday mornings: 

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Caller Inappropriate for Our ServicesThe CI team has officially decided that the repeat caller, D, is inappropriate for our services. If you take a call from him, you may end the call yourself or transfer to CI staff so that we can end the call. For more information about this caller, please review the abusive caller binder or read the small white board on the desk in the Crisis Line office. If you have further questions or concerns about this caller, please don’t hesitate to talk with a CI staff member. 
New List for Sex, Sexuality, and Gender Identity ResourcesWe wanted to make sure that everyone had access to the digital version of this resource as well as the paper copy in the resource binder. We hope this resource makes referrals around these issues a little easier!
Job Opening in ChildcareRise and Shine Childcare at Middle Way House is looking to hire a Childcare Assistant. Childcare assistants help with providing high-quality care for children ages 8 weeks to 5 years and assist with maintaining a safe, clean, facility. Must be available to start immediately with shifts Tuesday and Thursday mornings from 6:45 am until 1 pm as well as Wednesday afternoons from 12 pm to 3 pm. More hours may become available at the end of the spring semester. 
Interested candidates must be available year-round (including school breaks). Must be able to pass a national background check as well as a drug test. Additional training and requirements to be completed after hiring. Any questions regarding the position can be directed to Marcella at childcare@middlewayhouse.org
Win a Copy of the Book “Queering Sexual Violence”!One of our team members has generously donated an extra copy of the book Queering Sexual Violence: Radical Voices from Within the Anti-Violence Movement, edited by Jennifer Patterson, and we’d love to give it away to an interested volunteer!  For those who are interested, please answer the following trivia question, and email it to cisc@middlewayhouse.org by the end of the day, Thursday, 2/14/2019. If you guess the right answer, we will put your name into a raffle to win! The winner will be announced in the next update email and they will be able to pick the book up from the CI office.   
TRIVIA QUESTION: What does the acronym SANE stand for with regard to sexual assault?——————————————————————————————–
Spring 2018 Crisis Line and OSA Schedule– January 7th- May 5thPlease remember: Only two volunteers can sign up for an in-office shift at once.

Crisis Line Online Resources!We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. ūüôā If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions. 
Crisis Line Online Resources

CL Resource MaintanenceThis tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
CL Resource Maintenance Sheet

Weekly Reminders

What should you do as soon as you walk into the CL office?

  1.  As soon as you arrive, you should sign in (this is very important – we get funding for every volunteer hour logged, and this is how we know you were actually there!!)
  2. You should also write your name on the marker board directly outside of the CL office! It helps everyone get to know you. Feel free to draw something fun on there too!!
  3. Check the white board for any updates, or important information. 
  4. Make sure you know if anyone is on the pending list, and familiarize with the ‘current resident’ clipboard. 
  5. Read through the past few days of calls in the call log book to catch up on what’s going on!

I’m not coming in for my shift. 

  1. Email mwh-crisisline-l@list.indiana.edu ASAP and ask if someone can take your shift, be sure to include the shift day and time.
  2. If it’s the day of your shift, call shelter and let them know that you won’t be in, AND do #1.
  3. Please consider if there is any way to avoid this conflict, particularly if you don’t have a shift partner. Our services does NOT function in the ideal way if we do not have crisis liners. Staff needs to be available to help residents with their individual needs, assist walk-ins, respond to OSA requests, train new volunteers, etc. We absolutely depend on our crisis line to keep things running smoothly. If there’s any way that you can adjust things to avoid missing your shift, please do so.

-I can cover a shift that someone emailed the google group about!

You’re a lifesaver! Please copy the whole group on your response to them so that everyone knows the shift was covered.
Upcoming Events2019 Latino Sexual Assault ForumIvy Tech Community College (Indianapolis)Thursday, February 21st, 2019
All best,
Stephanie 

CL Update – shout out and abusive caller protocol

Hello lovely Crisis Liners,
We hope that you are having a smooth transition into the new year. We wanted to give a shout out to Meghana, Haley, and Nora for being taking some difficult calls and keeping their calm when things in shelter were hectic.


Caller “Daniel”A caller¬†who goes by the pseudonym Daniel has called frequently and due to the nature of the calls we have decided that they are¬†staff only. You can find more information about how to recognize if you are talking to him in the abusive caller binder as well as some of the previous call logs.


Please remember: Only two volunteers can sign up for an in-office shift at once.
Spring 2018 Crisis Line and OSA ScheduleРJanuary 7th- May 3rd

CL Update – shoutout + caller protocol

Hello lovely Crisis Liners,

We wish you a happy new year! Thank you to Yael for volunteering all day on Christmas and Meghana for being super helpful during break and of course all the other volunteers who have supported us these past few weeks…we appreciate you so much!

Karate caller protocol
A caller¬†who talks about karate, specifically his views about women who do karate and kickboxing, has been calling very frequently this past week. Because there has been some concern over this caller we have created a protocol (including a script for what to say) that is a green sheet taped to the CL office desk. The CI team has not collectively decided that this caller is abusive, however, we welcome your input on making this decision and we will keep you¬†updated. We would never expect you take a call that makes you feel unsafe or uncomfortable…please always feel free to transfer to a CI staff member.
Crisis Line/OSA Schedule 
 
Please remember: Only two volunteers can sign up for an in-office shift at once.
Crisis Line Online Resources!
We now have a working online folder of¬†Crisis¬†Line¬†resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. ūüôā If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.
CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
 
Upcoming Events

Kind regards,

Selina

Crisis Line Updates- Holiday Break and Spring Semester Schedules

Happy Friday!

We have a few updates this week, including the shift sign ups for next semester!
In response to all the winter weather this week,
Lost Macbook Charger
There was a Macbook charger left in the crisis line office a few days ago. If it is yours, you can pick it up from the CI office.
Ending Calls with Continuing Callers and Potentially Abusive Callers
We have had a lot of calls lately from continuing callers. Some of these callers can be mistaken as abusive callers due to rough or sexual language. However, if you feel uncomfortable or unsure about a call, please transfer the call to an OSA (if there are any in office) or a CI staff member instead of hanging up. We recognize that there is no “right way” to discuss survivorship and we want to keep our services as open and accessible to folks of all experiences as possible. If at any point you feel uncomfortable on a call, it is always okay to transfer it to staff. Thank you for your all of your¬†help¬†in providing this critical advocacy to survivors!
Winter Break Schedule
We are still needing a lot of help during winter break. If you will be available at all, we would love to have you! You can sign up for shifts here.
Spring Semester Schedule
We have officially completed the spring semester schedule and it is ready for sign ups! The spring semester schedule will run from January 7- May 3. You can sign up for your spring shifts here,
PLEASE REMEMBER: If you are a¬†crisis¬†line¬†volunteer or an OSA 2, you must sign up for one consistent shift every week for the entire semester schedule. There is a tab for each week’s schedule at the bottom of the spreadsheet.
Thank you all for everything you do and enjoy your break (if you have one)!
Crisis Line Online Resources!
We now have a working online folder of¬†Crisis¬†Line¬†resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. ūüôā If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.
CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
 

All best,

Stephanie