CL Update – New Staff, lockers and medication policies

Hi All!
I hope everyone has been enjoying their summer! Thank you to everyone has volunteered during summer break! We always try to recognize when our volunteers go above and beyond (and so many of you do!) Our staff members wanted to make sure that we recognize Jamie H. for all of the patient and compassionate work she is doing with survivors. Thank you, Jamie!

We are going through a lot of transitions in the Crisis Intervention program! Thank you for helping to ensure the success of our crisis line and On-Scene Advocacy program throughout these transitions!

New CI Staff  Kym’s last day with Middle Way House will be at the end of this week. In addition Stephanie one of the Crisis intervention co-coordinators will be leaving her position at the beginning of August. They both will be greatly missed!


Meghana Puchalapalli is stepping into Kym’s position as a CI Specialist. Meghana has been a longtime CI volunteer She will mostly be working evenings so if she is in the office during your shift because say Hi and welcome him to the team!

Medication Policies  We have some exciting changes happening in the shelter! Lockers for residents have just been installed upstairs. The residents will be able to keep their personal medications and valuables in the lockers. The transition from keeping personal medication in the crisis line office to the lockers is currently underway! Residents will bring a signed medication safety agreement to the crisis line office.

Personal medications can then be given to the resident. There will be a small slip of paper attached to the form for the resident to date and initial indicating that they have received their medication. There is a file folder in the CL office medicine cabinet for the completed forms to be placed in. 


In the meantime, if a resident comes down to take their medications but does not have their form, their medications will stay in the CL office until they have a locker/form. We do not need to record the medication that they have taken. 


There has also been a medicine cabinet installed in the bathroom on the first floor. This medicine cabinet contains the over the counter medications so residents can help themselves to what they need. If you have any questions about the procedures please feel free to talk to one of the CI staff members.  


Summer Schedule  We are coming to the end of our second Summer Session schedule and we could still use some help filling in some empty shifts. Please remember: If you would like your shift to be a continuing shift every week, you will need to add your name to each week’s tab at the bottom of the spreadsheet document. Just let us know if you are having any issues with that. Any time you are able to commit would be a huge help!


Child Care OpeningsRise and Shine Childcare at Middle Way House is looking to hire a Childcare Assistant. Childcare assistants help with providing high-quality care for children ages 8 weeks to 5 years and assist with maintaining a safe, clean, facility. 
Interested candidates must be available year-round (including school breaks). Must be available to work at least 15 hours a week. Must be able to pass a national background check as well as a drug test. Additional training and requirements to be completed after hiring. Any questions regarding the position can be directed to Marcella at childcare@middlewayhouse.org

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when you’re helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions. 
Crisis Line Online Resources

CL Resource MaintenanceThis tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
CL Resource Maintenance Sheet

Weekly Reminders

– What should you do as soon as you walk into the CL office?

  1.  As soon as you arrive, you should sign in (this is very important – we get funding for every volunteer hour logged, and this is how we know you were actually there!!)
  2. You should also write your name on the marker board directly outside of the CL office! It helps everyone get to know you. Feel free to draw something fun on there too!!
  3. Check the white board for any updates, or important information. 
  4. Make sure you know if anyone is on the pending list, and familiarize with the ‘current resident’ clipboard. 
  5. Read through the past few days of calls in the call log book to catch up on what’s going on!

– I’m not coming in for my shift. 

  1. Email mwh-crisisline-l@list.indiana.edu ASAP and ask if someone can take your shift, be sure to include the shift day and time.
  2. If it’s the day of your shift, call shelter and let them know that you won’t be in, AND do #1.
  3. Please consider if there is any way to avoid this conflict, particularly if you don’t have a shift partner. Our services does NOT function in the ideal way if we do not have crisis liners. Staff needs to be available to help residents with their individual needs, assist walk-ins, respond to OSA requests, train new volunteers, etc. We absolutely depend on our crisis line to keep things running smoothly. If there’s any way that you can adjust things to avoid missing your shift, please do so.

– I can cover a shift that someone emailed the google group about!

You’re a lifesaver! Please copy the whole group on your response to them so that everyone knows the shift was covered.

All best,

Carrie

CL Updates – job openings + updates

Hi Crisis Liners,
Congratulations to all of you who are graduating and embarking on a new chapter in your life! We hope that you all are taking care of yourselves and that with the help of the meme below we can summon upon some warmer weather!

Crisis Intervention Services Coordinator position     If you are looking for a full-time job working with survivors as well as doing program development and community outreach please check out this job opening on indeed!
Continuing caller “D”   They have been calling again recently. Please take a look at the continuing caller binder if you are unfamiliar with this caller and remember to transfer the call to staff if you think you are talking to them. 
Believe Survivors Shirt    The Believe Survivors shirts are being sold again in the context of Sexual Assault Awareness Month (SAAM). This is the link to the website where you can purchase them.


SAAM   Consent 301 on April 25 at 6:30pm in the Banneker community center will be about accountability. For more information, you can open the link under “Upcoming Events”. 
Summer Schedule (there’s still a bunch of slots open!!)If you are around during the summer months please sign up on our summer schedule(s). The Summer Schedule 1 goes from May 6 – June 16, the Summer Schedule 2 goes from June 17 – July 28, and the Interim Summer Schedule goes from July 29 – August 25. We appreciate any help and look forward to seeing your familiar faces this summer.


Spring 2018 Crisis Line and OSA Schedule– January 7th- May 5th
Please remember: Only two volunteers can sign up for an in-office shift at once.


Upcoming Events
There are a couple of SAAM events that we are putting up. Please follow the links below for more information about them.

Consent 301: Accountability Workshop  Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions. 
Crisis Line Online Resources

CL Resource MaintanenceThis tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
CL Resource Maintenance Sheet

Weekly Reminders

– What should you do as soon as you walk into the CL office?

  1.  As soon as you arrive, you should sign in (this is very important – we get funding for every volunteer hour logged, and this is how we know you were actually there!!)
  2. You should also write your name on the marker board directly outside of the CL office! It helps everyone get to know you. Feel free to draw something fun on there too!!
  3. Check the white board for any updates, or important information. 
  4. Make sure you know if anyone is on the pending list, and familiarize with the ‘current resident’ clipboard. 
  5. Read through the past few days of calls in the call log book to catch up on what’s going on!

– I’m not coming in for my shift. 

  1. Email mwh-crisisline-l@list.indiana.edu ASAP and ask if someone can take your shift, be sure to include the shift day and time.
  2. If it’s the day of your shift, call shelter and let them know that you won’t be in, AND do #1.
  3. Please consider if there is any way to avoid this conflict, particularly if you don’t have a shift partner. Our services does NOT function in the ideal way if we do not have crisis liners. Staff needs to be available to help residents with their individual needs, assist walk-ins, respond to OSA requests, train new volunteers, etc. We absolutely depend on our crisis line to keep things running smoothly. If there’s any way that you can adjust things to avoid missing your shift, please do so.

– I can cover a shift that someone emailed the google group about!

You’re a lifesaver! Please copy the whole group on your response to them so that everyone knows the shift was covered.

CL Updates – Summer schedules + reminders

Hi All,

First of all, thank you to all the amazing volunteers and interns that helped table at our Little 500 event and withstood the chilly weather and strong winds! For those of you who have finals coming up, we hope you all are still resting and taking care of yourselves. Below are the links to the summer schedules and a few reminders.

Resident Medications  Residents should take their medications downstairs. If a resident is concerned with that policy please refer them to a resident advocate.
Believe Survivors ShirtThe Believe Survivors shirts are being sold again in the context of Sexual Assault Awareness Month (SAAM). This is the link to the website where you can purchase them.


SAAM  Be sure to check out our upcoming SAAM events. Consent 201 on April 18 will have three breakout sessions all relating to consent (kink community, long-term relationships, and for parents with young children). Consent 301 on April 25 will be about accountability. For more information you can open the links under “Upcoming Events”. 


Summer Schedule  If you are around during the summer months please sign up on our summer schedule(s). The Summer Schedule 1 goes from May 6 – June 16, the Summer Schedule 2 goes from June 17 – July 28, and the Interim Summer Schedule goes from July 29 – August 25. We appreciate any help and look forward to seeing your familiar faces this summer.
Spring 2018 Crisis Line and OSA Schedule– January 7th- May 5th


Please remember: Only two volunteers can sign up for an in-office shift at once.

Upcoming Events
There are a couple of SAAM events that we are putting up. Please follow the links below for more information about them.
Consent 201: Diverse Topics in Consent

Consent 301: Accountability WorkshopCrisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions. 
Crisis Line Online Resources

CL Resource MaintanenceThis tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
CL Resource Maintenance Sheet

Weekly Reminders

– What should you do as soon as you walk into the CL office?

  1.  As soon as you arrive, you should sign in (this is very important – we get funding for every volunteer hour logged, and this is how we know you were actually there!!)
  2. You should also write your name on the marker board directly outside of the CL office! It helps everyone get to know you. Feel free to draw something fun on there too!!
  3. Check the white board for any updates, or important information. 
  4. Make sure you know if anyone is on the pending list, and familiarize with the ‘current resident’ clipboard. 
  5. Read through the past few days of calls in the call log book to catch up on what’s going on!

– I’m not coming in for my shift. 

  1. Email mwh-crisisline-l@list.indiana.edu ASAP and ask if someone can take your shift, be sure to include the shift day and time.
  2. If it’s the day of your shift, call shelter and let them know that you won’t be in, AND do #1.
  3. Please consider if there is any way to avoid this conflict, particularly if you don’t have a shift partner. Our services does NOT function in the ideal way if we do not have crisis liners. Staff needs to be available to help residents with their individual needs, assist walk-ins, respond to OSA requests, train new volunteers, etc. We absolutely depend on our crisis line to keep things running smoothly. If there’s any way that you can adjust things to avoid missing your shift, please do so.

– I can cover a shift that someone emailed the google group about!

You’re a lifesaver! Please copy the whole group on your response to them so that everyone knows the shift was covered.

Greetings,

Selina –

Cl Updates – A few reminders + PSA opportunity

Hello lovely Crisis Liners,
Toward the end of spring break, I hope you are as relaxed as this kitten is. For those of you who didn’t have spring break I hope you can have restful weekend. A special thank you to everyone who helped us cover the crisis line this week!

(Ex)-Resident Calls  Just a reminder to transfer all resident and ex-resident calls directly to Resident Advocate/weekend staff. 


Offer an OSA  Please remember to offer an OSA if a survivor discloses any sexual violence. OSAs receive intensive training on how to support survivors of sexual violence, incest, and human trafficking.


Volunteer PSAA student contacted MWH and is wanting to film a PSA focused on volunteering with Middle Way House. They’d like to interview current volunteers/interns and produce it in a form we could then use on our website and social media. If you would like to participate in this video please email  sarah.hunt@middlewayhouse.org.

Volunteering at Our Little 500 Event For Sexual Assault Awareness Month (April) this year, the CI program will be hosting a Little 500 “Destress Space” event in People’s Park. We are looking for volunteers to help staff the event and we would love to have you! This document contains more information and the sign-up sheet. 


Spring 2018 Crisis Line and OSA Schedule– January 7th- May 5thPlease remember: Only two volunteers can sign up for an in-office shift at once.

Upcoming Events
There are a couple of SAAM events that we are putting up. Please follow the links below for more information about them.
Little 500 De-Stress SpaceConsent 201: Diverse Topics in Consent

Consent 301: Accountability Workshop  Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions. 
Crisis Line Online Resources

CL Resource MaintanenceThis tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
CL Resource Maintenance Sheet

Weekly Reminders

What should you do as soon as you walk into the CL office?

  1.  As soon as you arrive, you should sign in (this is very important – we get funding for every volunteer hour logged, and this is how we know you were actually there!!)
  2. You should also write your name on the marker board directly outside of the CL office! It helps everyone get to know you. Feel free to draw something fun on there too!!
  3. Check the white board for any updates, or important information. 
  4. Make sure you know if anyone is on the pending list, and familiarize with the ‘current resident’ clipboard. 
  5. Read through the past few days of calls in the call log book to catch up on what’s going on!

I’m not coming in for my shift. 

  1. Email mwh-crisisline-l@list.indiana.edu ASAP and ask if someone can take your shift, be sure to include the shift day and time.
  2. If it’s the day of your shift, call shelter and let them know that you won’t be in, AND do #1.
  3. Please consider if there is any way to avoid this conflict, particularly if you don’t have a shift partner. Our services does NOT function in the ideal way if we do not have crisis liners. Staff needs to be available to help residents with their individual needs, assist walk-ins, respond to OSA requests, train new volunteers, etc. We absolutely depend on our crisis line to keep things running smoothly. If there’s any way that you can adjust things to avoid missing your shift, please do so.

-I can cover a shift that someone emailed the google group about!

You’re a lifesaver! Please copy the whole group on your response to them so that everyone knows the shift was covered.

Greetings,

Selina

CL Updates – announcement + new opportunity

Hello lovely Crisis Liners,
We hope you had a wonderful weekend! Carrie, you are the winner of our trivia lottery and you can pick up your copy of the “Queering Sexual Violence” book in the CI office during your next shift…congrats!!

Observing hearingsWe have been in touch with our legal advocates and they have offered that if any of you are interested in going to court hearings (e.g. protective orders and divorce hearings) then you can e-mail them at heather@middlewayhouse.org and set up a meeting to talk some more about this opportunity.
Multiple shelter requestsIf you receive multiple shelter requests during your shift you can just pass the call directly to a resident advocate rather than having the survivor fill out another shelter request. 
Spring 2018 Crisis Line and OSA Schedule– January 7th- May 5thPlease remember: Only two volunteers can sign up for an in-office shift at once.

Crisis Line Online Resources!We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions. 
Crisis Line Online Resources

CL Resource MaintanenceThis tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
CL Resource Maintenance Sheet

Weekly Reminders

What should you do as soon as you walk into the CL office?

  1.  As soon as you arrive, you should sign in (this is very important – we get funding for every volunteer hour logged, and this is how we know you were actually there!!)
  2. You should also write your name on the marker board directly outside of the CL office! It helps everyone get to know you. Feel free to draw something fun on there too!!
  3. Check the white board for any updates, or important information. 
  4. Make sure you know if anyone is on the pending list, and familiarize with the ‘current resident’ clipboard. 
  5. Read through the past few days of calls in the call log book to catch up on what’s going on!

I’m not coming in for my shift. 

  1. Email mwh-crisisline-l@list.indiana.edu ASAP and ask if someone can take your shift, be sure to include the shift day and time.
  2. If it’s the day of your shift, call shelter and let them know that you won’t be in, AND do #1.
  3. Please consider if there is any way to avoid this conflict, particularly if you don’t have a shift partner. Our services does NOT function in the ideal way if we do not have crisis liners. Staff needs to be available to help residents with their individual needs, assist walk-ins, respond to OSA requests, train new volunteers, etc. We absolutely depend on our crisis line to keep things running smoothly. If there’s any way that you can adjust things to avoid missing your shift, please do so.

-I can cover a shift that someone emailed the google group about!

You’re a lifesaver! Please copy the whole group on your response to them so that everyone knows the shift was covered.
Upcoming Events2019 Latino Sexual Assault ForumIvy Tech Community College (Indianapolis)Thursday, February 21st, 2019
Kind regards,
Selina

Crisis Line Updates- Thanksgiving Week Schedule Sign Up and Confidentiality Reminder

Hi there,

It’s another grey and rainy Friday! I hope everyone has been able to stay dry!
I have a few updates and reminders to pass along this week.

Thanksgiving Week Schedule
The schedule of Thanksgiving week is ready and available on the Google sheet. If you want to keep your normal shift, just add yourself back on to your normal time slot. If you are available to pick up other shifts, that would be very helpful also! Please let us know if you have any questions about the Thanksgiving week schedule.

Phone Messages
Please remember to write the date and time on the messages that you take for staff. If the client wants a follow up call, please always remember to ask for a safe contact number.

Confidentiality 
We wanted to relay an important reminder about confidentiality from our Executive Director, Debra. If you have any questions about our confidentiality policies, just let us know!

“I know that we all recognize the importance of confidentiality for the survivors we work with but occasionally a reminder can be helpful.  We must always remember that when we are in public spaces and talking we can be overheard.  We should not say client’s names where others not associated with Middle Way House can overhear or talk  about our client’s lives.  We should also not tell people who are not associated with Middle Way House the names of clients or their children.  It is also important not to have pictures of clients or their children on our phone or share photos of our clients with others.  While I know that we all are very conscious of survivor’s safety, reminders can always be helpful.

The work you do is challenging and is so valuable to those you work with.  I appreciate your dedication!”

Crisis Line/OSA Schedule 
 
Please remember: Only two volunteers can sign up for an in-office shift at once.
We can always use all the help we can get. We are especially in need of volunteers on Monday and Thursday evenings and Saturdays. 

Fall 2018 Crisis Line and OSA Schedule– August 20th through December 16th

Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.

Crisis Line Online Resources

CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
 

Upcoming Events

Naloxone Training: 
The IU Middle Way House Chapter is partnering with the Indiana Recovery Alliance to host a Naloxone training to support harm reduction in our community.
Training Details:
Tuesday, November 6 @ 7:15 pm
Radio and TV Building, Room 226
1229 E. 7th St., Bloomington, IN 47405
Pizza will be provided!