CL Update – shoutout + caller protocol

Hello lovely Crisis Liners,

We wish you a happy new year! Thank you to Yael for volunteering all day on Christmas and Meghana for being super helpful during break and of course all the other volunteers who have supported us these past few weeks…we appreciate you so much!

Karate caller protocol
A caller who talks about karate, specifically his views about women who do karate and kickboxing, has been calling very frequently this past week. Because there has been some concern over this caller we have created a protocol (including a script for what to say) that is a green sheet taped to the CL office desk. The CI team has not collectively decided that this caller is abusive, however, we welcome your input on making this decision and we will keep you updated. We would never expect you take a call that makes you feel unsafe or uncomfortable…please always feel free to transfer to a CI staff member.
Crisis Line/OSA Schedule 
 
Please remember: Only two volunteers can sign up for an in-office shift at once.
Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.
CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
 
Upcoming Events

Kind regards,

Selina

CL Updates – appreciation + reminders

Hello Crisis Liners,

We hope that you’re taking time for yourself and your loved ones during the holiday season. Thank you to Gina, Sandy, and all the other volunteers who have supported us this week…we appreciate you so much!

Dropped call log
We are trying to get to the bottom of the dropped calls that have been happening pretty frequently on the crisis line. Our provider requested us to keep a record of the date and time of when a call dropped (we know there is no way for us to know for sure if someone didn’t just hang up, but we ask you to still note it down). The dropped call log is a piece of paper taped to the desk near the resident roster in the CL office.
Filling out the crisis line spring shift schedule
It is completely understandable that there has been some confusion around filling out the spring schedule. Just a reminder, we ask that crisis line volunteers sign up for at least one consistent shift every semester. Please make sure to put your name on every week of the spring schedule (except for IU’s Spring Break week). The weekly tabs are at the bottom of the spreadsheet. If you have any questions, please don’t hesitate to shoot us an email.
Winter Break Schedule
The winter break schedule starts this Monday, December 17 and runs through Sunday, January 6. If you have any availability over the next three weeks, we’d love to have you in for a shift or two!
Crisis Line/OSA Schedule 
 
Please remember: Only two volunteers can sign up for an in-office shift at once.
Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.
CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
 
Upcoming Events

Kind regards,

Selina

Crisis Line Updates- Starting of the Winter Break Schedule!

Hi there,

I hope that this week hasn’t been too stressful for those folks who had finals! We just have a few updates this week.
Huge Shout Out!
We always try to recognize when our volunteers go above and beyond (and so many of you do!) Our staff members wanted to make sure that we recognize Sara S. for all of the patient and compassionate work she is doing with survivors (and for taking Saturday morning shifts!!). Thank you so much Sara for all of the hard work you put in as a volunteer!
Filling out the crisis line shift schedule
It is completely understandable that there has been some confusion around filling out the spring schedule. Just a reminder, we ask that crisis line volunteers sign up for at least one consistent shift every semester. Please make sure to put your name on every week of the spring schedule (except for IU’s Spring Break week). The weekly tabs are at the bottom of the spreadsheet. If you have any questions, please don’t hesitate to shoot us an email.
Winter Break Schedule
The winter break schedule starts this Monday, December 17 and runs through Sunday, January 6. If you have any availability over the next three weeks, we’d love to have you in for a shift or two!
I hope everyone is able to de-stress over the weekend!
Crisis Line/OSA Schedule 
 
Please remember: Only two volunteers can sign up for an in-office shift at once.
Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.
CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
 
Warm regards,
Stephanie

Crisis Line Updates- Holiday Break and Spring Semester Schedules

Happy Friday!

We have a few updates this week, including the shift sign ups for next semester!
In response to all the winter weather this week,
Lost Macbook Charger
There was a Macbook charger left in the crisis line office a few days ago. If it is yours, you can pick it up from the CI office.
Ending Calls with Continuing Callers and Potentially Abusive Callers
We have had a lot of calls lately from continuing callers. Some of these callers can be mistaken as abusive callers due to rough or sexual language. However, if you feel uncomfortable or unsure about a call, please transfer the call to an OSA (if there are any in office) or a CI staff member instead of hanging up. We recognize that there is no “right way” to discuss survivorship and we want to keep our services as open and accessible to folks of all experiences as possible. If at any point you feel uncomfortable on a call, it is always okay to transfer it to staff. Thank you for your all of your help in providing this critical advocacy to survivors!
Winter Break Schedule
We are still needing a lot of help during winter break. If you will be available at all, we would love to have you! You can sign up for shifts here.
Spring Semester Schedule
We have officially completed the spring semester schedule and it is ready for sign ups! The spring semester schedule will run from January 7- May 3. You can sign up for your spring shifts here,
PLEASE REMEMBER: If you are a crisis line volunteer or an OSA 2, you must sign up for one consistent shift every week for the entire semester schedule. There is a tab for each week’s schedule at the bottom of the spreadsheet.
Thank you all for everything you do and enjoy your break (if you have one)!
Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.
CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
 

All best,

Stephanie

Crisis Line Updates- Thanksgiving Week Schedule Sign Up and Confidentiality Reminder

Hi there,

It’s another grey and rainy Friday! I hope everyone has been able to stay dry!
I have a few updates and reminders to pass along this week.

Thanksgiving Week Schedule
The schedule of Thanksgiving week is ready and available on the Google sheet. If you want to keep your normal shift, just add yourself back on to your normal time slot. If you are available to pick up other shifts, that would be very helpful also! Please let us know if you have any questions about the Thanksgiving week schedule.

Phone Messages
Please remember to write the date and time on the messages that you take for staff. If the client wants a follow up call, please always remember to ask for a safe contact number.

Confidentiality 
We wanted to relay an important reminder about confidentiality from our Executive Director, Debra. If you have any questions about our confidentiality policies, just let us know!

“I know that we all recognize the importance of confidentiality for the survivors we work with but occasionally a reminder can be helpful.  We must always remember that when we are in public spaces and talking we can be overheard.  We should not say client’s names where others not associated with Middle Way House can overhear or talk  about our client’s lives.  We should also not tell people who are not associated with Middle Way House the names of clients or their children.  It is also important not to have pictures of clients or their children on our phone or share photos of our clients with others.  While I know that we all are very conscious of survivor’s safety, reminders can always be helpful.

The work you do is challenging and is so valuable to those you work with.  I appreciate your dedication!”

Crisis Line/OSA Schedule 
 
Please remember: Only two volunteers can sign up for an in-office shift at once.
We can always use all the help we can get. We are especially in need of volunteers on Monday and Thursday evenings and Saturdays. 

Fall 2018 Crisis Line and OSA Schedule– August 20th through December 16th

Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.

Crisis Line Online Resources

CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
 

Upcoming Events

Naloxone Training: 
The IU Middle Way House Chapter is partnering with the Indiana Recovery Alliance to host a Naloxone training to support harm reduction in our community.
Training Details:
Tuesday, November 6 @ 7:15 pm
Radio and TV Building, Room 226
1229 E. 7th St., Bloomington, IN 47405
Pizza will be provided!