Crisis Line Updates- Thanksgiving Week Schedule Sign Up and Confidentiality Reminder

Hi there,

It’s another grey and rainy Friday! I hope everyone has been able to stay dry!
I have a few updates and reminders to pass along this week.

Thanksgiving Week Schedule
The schedule of Thanksgiving week is ready and available on the Google sheet. If you want to keep your normal shift, just add yourself back on to your normal time slot. If you are available to pick up other shifts, that would be very helpful also! Please let us know if you have any questions about the Thanksgiving week schedule.

Phone Messages
Please remember to write the date and time on the messages that you take for staff. If the client wants a follow up call, please always remember to ask for a safe contact number.

Confidentiality 
We wanted to relay an important reminder about confidentiality from our Executive Director, Debra. If you have any questions about our confidentiality policies, just let us know!

“I know that we all recognize the importance of confidentiality for the survivors we work with but occasionally a reminder can be helpful.  We must always remember that when we are in public spaces and talking we can be overheard.  We should not say client’s names where others not associated with Middle Way House can overhear or talk  about our client’s lives.  We should also not tell people who are not associated with Middle Way House the names of clients or their children.  It is also important not to have pictures of clients or their children on our phone or share photos of our clients with others.  While I know that we all are very conscious of survivor’s safety, reminders can always be helpful.

The work you do is challenging and is so valuable to those you work with.  I appreciate your dedication!”

Crisis Line/OSA Schedule 
 
Please remember: Only two volunteers can sign up for an in-office shift at once.
We can always use all the help we can get. We are especially in need of volunteers on Monday and Thursday evenings and Saturdays. 

Fall 2018 Crisis Line and OSA Schedule– August 20th through December 16th

Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.

Crisis Line Online Resources

CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
 

Upcoming Events

Naloxone Training: 
The IU Middle Way House Chapter is partnering with the Indiana Recovery Alliance to host a Naloxone training to support harm reduction in our community.
Training Details:
Tuesday, November 6 @ 7:15 pm
Radio and TV Building, Room 226
1229 E. 7th St., Bloomington, IN 47405
Pizza will be provided!

Crisis Line Update – Volunteer Info + New Resource Center

Happy Halloween!

Our lovely CI specialist Kym created a survey for volunteers where you all can write down some of your thoughts about what can be improved, what’s working well, and any other ideas you might have. We value your experiences and opinions and figured that this would be a great (and anonymous) platform for you to communicate those with us.

We just finished setting up our resource center, which includes all kinds of information for survivors including safety plans, to food security, parent support, addiction recovery, immigration resources and lots more. The resource center is located in the legal area right next to the “playroom” where you would meet with a walk-in.
MWH’s triage specialist Donna is in need for some extra support at the front desk as she is working incredibly hard on projects that require her full attention and focus. We are reaching out to CL volunteers because you would still be the first point of contact for walk-ins and you might talk to survivors who accidentally called the admin number instead of the crisis line number. If you are interested in dedicating some of your shift to the front desk please let us know.

Crisis Line Update – A Couple Reminders and Childcare Job Opening!

Happy Friday Everyone!
With chilly weather here, this is an accurate representation of how cozy I hope to be this weekend:
Crisis Line Reminders
1.) We just wanted to remind everyone that people calling the crisis line do not have to immediately disclose experiencing domestic violence, sexual violence, or human trafficking in order for us to talk to them. We know that this can be potentially confusing since we do ask specifically about DV/SV/HT  if we’re filling out a shelter request. We recognize that callers may never explicitly disclose the violence that they have experienced/are experiencing but it’s still very important that we hold space for them.
2.) After completing a crisis line log, please remember to mark whether the call was a crisis call or not. We have posted a list describing what qualifies as a crisis call under the shift schedule in the crisis line office. If you have any questions, please don’t hesitate to grab one of us and ask!
Childcare Job Opening!
 
Rise and Shine Childcare at Middle Way House is looking to hire a Childcare Assistant. Childcare assistants help with providing high-quality care for children ages 8 weeks to 5 years and assist with maintaining a safe, clean, facility.
Interested candidates must be available year-round (including school breaks). Must be able to pass a national background check as well as a drug test. Additional training and requirements to be completed after hiring. Any questions regarding the position can be directed to Marcella at childcare@middlewayhouse.org.

Crisis Line/OSA Schedule 

 
Please remember: Only two volunteers can sign up for an in-office shift at once.
We can always use all the help we can get. We are especially in need of volunteers on Monday and Thursday evenings and Saturdays. 
Fall 2018 Crisis Line and OSA Schedule– August 20th through December 16th
Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.
CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
 

Crisis Line Updates – Updated Policy and a Shout Out!

Happy Friday!

First, I want to give a shout out to Krishna, one of our crisis line volunteers. Thank you so much for taking a last minute sub request over the weekend. We really appreciate your help!
Shelter Tour Policy Update
After listening to feedback from volunteers about confusion or nervousness when giving shelter tours, we decided that it makes sense to implement a policy that shelter tours will be given by two volunteers, if available. If two volunteers are not available, then a staff person and volunteer can give the shelter tour. If you have any questions about this policy update, please don’t hesitate to let us know!
If you are out and about this weekend, Middle Way House will be tabling at the Farmer’s Market tomorrow. In addition, our friends at All Options Pregnancy Resource Center are currently holding their Diaper Drive Campaign. Moonstones is currently hosting a deal where you can get 20% off of their merchandise when you bring in 20 diapers to donate to All Options. More details about the Diaper Drive can be found here.

Please remember: Only two volunteers can sign up for an in-office shift at once.

We can always use all the help we can get. We are especially in need of volunteers on Thursdays and Saturdays. 
Fall 2018 Crisis Line and OSA Schedule– August 20th through December 16th
Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.
CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
 

Crisis Line Updates – Job openings and DVAM events

Happy Friday Crisis Liners!

Many of you have been sick and so as the weather is turning grey and the flu is going around I hope that you’ll have some time this weekend to snuggle up and take of care of yourselves.
There are some new MWH job openings for those of you who are interested:
Weekend Advocate (you can see the hours on the job description) and Crisis Intervention Specialist at the RISE. The hours for the Crisis Intervention position are Saturdays 7a-1p and Sundays 1p-7p. See attached job descriptions. Anyone interested should send a cover letter and resume to nancy@middlewayhouse.org
October is Domestic Violence Awareness Month and MWH will be putting up some events:
Wrapped in Love Yarn-Cutting Ceremony (Friday, October 5th – 6 PM, Monroe County Courthouse Lawn). For more info, visit: https://middlewayhouse.org/2018-2019-wrapped-in-love-yarn-cutting-ceremony/
Tabling at the Farmers Market (October 13th) Come say hi to us!
Middle Way House Annual Fall Luncheon “2018: Year of the Woman?” (Friday, October 19th – 11 AM-1 PM, Alpha Chi Omega House, 1000 N. Jordan Ave).
Tabling at the Bloomington Zinefest (October 20, 12 – 6pm @ I Fell Gallery, 415 West 4th St.) Come check out our awesome zines!
Please remember: Only two volunteers can sign up for an in-office shift at once.
We can always use all the help we can get. We are especially in need of volunteers on Thursdays and Saturdays. 
Fall 2018 Crisis Line and OSA Schedule– August 20th through December 16th
Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.
 
CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
 

Sep 21, 2018Crisis Line Updates- Lots of Updates

Happy Friday!
First and foremost, thank you so much to the fantastic volunteers (Asha, Ziqi, Julia, and Shelby) who cleaned the crisis line office. You did such an amazing job and your help with that is so appreciated! Everyone was so excited to use the new sparkling clean space!
The intake office is now locked when not in use. The key is on the “Spongebob keychain” in the crisis line office. The master key, in the Resident Advocates office, also works as well.
Notes from our Rape Crisis Center training: A representative from the Indiana Coalition to End Sexual Assault came to Middle Way House last week to talk about Rape Crisis Center development and to share tips for running the crisis line. You can find the notes here.
New Crisis Line and OSA Schedule: After many requests and some confusion, we have created a new Google Doc schedule for Crisis Line and OSA sheets that combines the two schedules into one. Both crisis line volunteers and OSA volunteers will be able to see everyone who has signed up for each shift and what their position is. OSA volunteers will still be able to sign up for weekly shifts while the Crisis Line schedule will still remain consistent for each semester. The current crisis line schedule is in effect through December 16. Please just shoot us an email if you have any questions!
 
 Please remember: Only two volunteers can sign up for an in office shift at once.
We can always use all the help we can get. We are especially in need of volunteers on Thursdays and Saturdays. 
Fall 2018 Crisis Line and OSA Schedule– August 20th through December 16th
Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.
CL Resource Maintanence
This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
 

Upcoming Events

First Queer Talk Session: Oct. 10 @ 6:30 pm- Monroe County Library
 

Warm regards,

Stephanie

Sep 7, 2018- A few small office changes!

Happy Friday!

I wanted to give a shout out to Raquel today on recommendations from many Middle Way House staff who have so appreciated your commitment and compassion to survivors and your dependability on the Crisis Line. Thanks so much for all you do to help make Middle Way House a great place Raquel!

We have a couple of changes around the space that I wanted to update everyone on.

1.) The Intake Room now has a lock on the door. The key is currently the master key which is kept in the Resident Advocate’s office. Soon, it will get it’s own key which will be kept on the spongebob key ring. I will let you know when that happens!

2.) As of tonight the CI team’s on call phones will be premiered. When an OSA call comes in on the crisis line while a CI staff member is not in the office, (especially nights and weekends) you can refer to the CI On Shift white board by the CI office window. If it only says the person’s name (e.g. Selina) you’ll call their personal phone number, but if it says the person’s name and which phone they have on them (e.g. Selina On-call Phone 1) you would call that phone number. The phone numbers along with our personal phone numbers are in the crisis line office by the weekly schedules.

3.) Last but not least the MWH childcare is hiring a Childcare Assistant 12noon-6pm M-F for 8.15/hour. Goes up to 10/hour after a year. If you are interested or have questions, contact marcella@mwh.org for questions.

For everyone who’s relaxing up on this rainy weekend:

Crisis Line Schedules

We can always use all the help we can get. If you haven’t signed up for a crisis line shift, it would be so appreciated!

Fall 2018 Crisis Line Schedule– August 20th through December 16th

Fiesta del Otoño – Tabling Request for Volunteers!

Any volunteers who are interested in tabling for MWH at this event, we would love the help. We are particularly intersted in anyone who speaks Spanish. Please see the message below for information.

 

“This year the city of Bloomington will celebrate its 13th Annual Fiesta del Otoño on Saturday, September 15 from 10am-1pm at Showers Plaza City Hall 401 N Morton St.  In conjunction with the Bloomington Community Farmer’s Market.  This year’s theme for Fiesta del Otoño is “Celebrando Nuestras Raíces, Nuestra Herencia, Nuestra Fuerza – Celebrating Our Roots, Our Heritage, Our Strength”.

 

We invite organizations from the community to provide information about their organization to the Latino and Hispanic community.  Please respond to this email no later than Friday August 17th, if your organization is interested in participating in this exciting community event by hosting a resource table.  A table and two chairs will be provided.

Fiesta Del Otoño is a campus-community collaboration between the City of Bloomington Latino Program and Outreach Division and Indiana University’s Latino Enhancement Cooperative to celebrate the National Hispanic Heritage Month (NHHM).  NHHM is celebrated throughout the country in the months of September and October.  Fiesta del Otoño both educates and provides festive activities for all to enjoy and we encourage local organizations to show their support by hosting a resource table for the event.” – Josefa Luce

If you are interested, please email our communications coordinator, Sarah Hunt, to let her know. Her email is sarah.hunt@middlewayhouse.org.

Crisis Line Online Resources!

We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.

Crisis Line Online Resources

CL Resource Maintanence

This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!

CL Resource Maintenance Sheet

 

Upcoming Events

September 12 @ 7 pm: Letter Writing Night to Incarcerated Survivors- Global and International Studies Building- 355 N. Jordan Ave. Rm. 0013

Warm regards,

Stephanie

Fri, Aug 31, 2018 Crisis Line Updates- Happy Labor Day Weekend!

Hi there,

I hope everyone has had a great week!

We have a lot of new interns and volunteers starting and I so appreciate new folks willingness to jump right in and ongoing volunteers willingness to share their knowledge and help with observation shifts.

 Our crisis line schedule is filling up and we are so excited to see that! If you haven’t signed up for a shift yet, we could still really use help on Thursdays and Saturdays.

Crisis Line Schedules

We really need help filling in shifts on Tuesdays, Thursdays, and Saturday. If you think you would  be able to help, we would love to have you!

Fall 2018 Crisis Line Schedule– August 20th through December 16th

Fiesta del Otoño – Tabling Request for Volunteers!

Any volunteers who are interested in tabling for MWH at this event, we would love the help. We are particularly intersted in anyone who speaks Spanish. Please see the message below for information.

 

“This year the city of Bloomington will celebrate its 13th Annual Fiesta del Otoño on Saturday, September 15 from 10am-1pm at Showers Plaza City Hall 401 N Morton St.  In conjunction with the Bloomington Community Farmer’s Market.  This year’s theme for Fiesta del Otoño is “Celebrando Nuestras Raíces, Nuestra Herencia, Nuestra Fuerza – Celebrating Our Roots, Our Heritage, Our Strength”.

 

We invite organizations from the community to provide information about their organization to the Latino and Hispanic community.  Please respond to this email no later than Friday August 17th, if your organization is interested in participating in this exciting community event by hosting a resource table.  A table and two chairs will be provided.

Fiesta Del Otoño is a campus-community collaboration between the City of Bloomington Latino Program and Outreach Division and Indiana University’s Latino Enhancement Cooperative to celebrate the National Hispanic Heritage Month (NHHM).  NHHM is celebrated throughout the country in the months of September and October.  Fiesta del Otoño both educates and provides festive activities for all to enjoy and we encourage local organizations to show their support by hosting a resource table for the event.” – Josefa Luce

If you are interested, please email our communications coordinator, Sarah Hunt, to let her know. Her email is sarah.hunt@middlewayhouse.org.

Crisis Line Online Resources!

We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions.

Crisis Line Online Resources

CL Resource Maintanence

This tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!

CL Resource Maintenance Sheet