CL Update – Shoutouts and a few reminders

Hello lovely Crisis Liners,


We hope you’ve been keeping warm during this cold snap. We wanted to give a few shoutouts to Nora for supporting a resident during a really difficult time, to Megan for donating a bunch of cold weather gear, and to Brooklyn for doing great advocacy on a long call yesterday. 

Reminders
1) When you take messages for staff members please try to remember to put the date and time of the message on it.
2) There has been another frequent caller that we have agreed to be staff only. During your next shift please read the latest entry in the abusive caller binder and if you think you’re taking to this caller please transfer them to a Crisis Intervention staff. 
New Resource There is a new resource sheet in the resource binder that can be helpful for callers that would like more extensive information or support around gender and sexuality. Please make sure to check that out!
Spring 2018 Crisis Line and OSA Schedule– January 7th- May 5th Please remember: Only two volunteers can sign up for an in-office shift at once.

Crisis Line Update Email- A few reminders and a new resource!

Hi all,

First, we wanted to say how much we appreciate everyone’s help in kicking off our new schedule for the semester! You all never missed a beat! In order to show some extra appreciation, we did a random drawing for a gift certificate to Crazy Horse Restaurant. The winner of that drawing was Asha! Thanks so much for all you do Asha! Your gift certificate is available in the CI office.  


Reminders* Please make sure that you print your name legibly in the crisis line log book. 
* There is a new journal prompt to respond to in the crisis line journal. We’d love for you to share your thoughts!


New Resource There is a new resource sheet in the resource binder that can be helpful for callers that would like more extensive information or support around gender and sexuality. Please make sure to check that out!


Spring 2018 Crisis Line and OSA Schedule– January 7th- May 5th Please remember: Only two volunteers can sign up for an in-office shift at once.

CL Update – shout out and abusive caller protocol

Hello lovely Crisis Liners,
We hope that you are having a smooth transition into the new year. We wanted to give a shout out to Meghana, Haley, and Nora for being taking some difficult calls and keeping their calm when things in shelter were hectic.


Caller “Daniel”A caller who goes by the pseudonym Daniel has called frequently and due to the nature of the calls we have decided that they are staff only. You can find more information about how to recognize if you are talking to him in the abusive caller binder as well as some of the previous call logs.


Please remember: Only two volunteers can sign up for an in-office shift at once.
Spring 2018 Crisis Line and OSA Schedule– January 7th- May 3rd