CL Update- New Staff, Parking, Transitions Oh My!

Hi All!
I hope you are all doing well and have been enjoying your summer! The past few months have really flown by! I can’t believe that it is already August!! I apologize in advance for this lengthy update!

New CI StaffAuriel Jasper-Morris and Nick Bergen have recently joined the CI team! If they are in the office during your shift please stop by and say hi!

We are going through a lot of transitions in the Crisis Intervention program! Thank you for helping to ensure the success of our crisis line and On-Scene Advocacy program throughout these transitions! The CI staff would like to give a shout out to Sara S. for being so willing to go above and beyond for survivors!

Parking

MWH has rented out 318 S. Washington to Women Writing for (a) Change.  They moved  in on August 1, 2019. This means that we will be losing 4 parking spots.  The new tenants have been encouraged to install signs that indicate that these spots are now theirs.  Below is an image of the spots that belong to 318 S. Washington.  The spots are the 4 located on the north side of our black chain link fence (marked with red Xs on image). 

Harassment Concerns
If anyone experiences any sort of harassment from construction workers please contact a staff member. We will then contact the Project Manager and he will swiftly handle the situation.  He has a zero-tolerance for any rude or unacceptable behavior. The key is to act quickly so we can identify the specific worker(s).  
Overnight Volunteer ShiftsWe are looking at adding an in-office OSA overnight volunteer shift. If you are interested in learning more about this shift please email cisc@middlewayhouse.org


Shelter Requests  Currently, our shelter is the fullest that it has been. For the time being when a caller is in need of shelter please transfer the call directly to staff instead of completing a shelter request. Please let a staff member know if you have any questions.


Continuing Callers  We have just recently updated the two entries for continuing callers D and M. These can be found in the continuing caller binder in the Crisis Line office for you to read, and you are also welcome to come to talk to CI staff about the changes! 


Summer & Fall SchedulesAs summer winds down we are gearing up for fall. We still have some open spaces in the next few weeks on our summerinterim schedule. If you are available to take a shift it would be much appreciated!
Here is a link to the fall schedule. Please remember: If you would like your shift to be a continuing shift every week, you will need to add your name to each week’s tab at the bottom of the spreadsheet document. Just let us know if you are having any issues with that. Any time you are able to commit would be a huge help!

Open Positions  MWH currently is looking for overnight shelter staff. If you are interested in learning more about this position or would like to submit your resume please email linda@middlewayhouse.org.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when you’re helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions. 
Crisis Line Online Resources

CL Resource MaintenanceThis tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
CL Resource Maintenance Sheet

Weekly Reminders

– What should you do as soon as you walk into the CL office?

  1.  As soon as you arrive, you should sign in (this is very important – we get funding for every volunteer hour logged, and this is how we know you were actually there!!)
  2. You should also write your name on the marker board directly outside of the CL office! It helps everyone get to know you. Feel free to draw something fun on there too!!
  3. Check the white board for any updates, or important information. 
  4. Make sure you know if anyone is on the pending list, and familiarize with the ‘current resident’ clipboard. 
  5. Read through the past few days of calls in the call log book to catch up on what’s going on!

– I’m not coming in for my shift. 

  1. Email mwh-crisisline-l@list.indiana.edu ASAP and ask if someone can take your shift, be sure to include the shift day and time.
  2. If it’s the day of your shift, call shelter and let them know that you won’t be in, AND do #1.
  3. Please consider if there is any way to avoid this conflict, particularly if you don’t have a shift partner. Our services does NOT function in the ideal way if we do not have crisis liners. Staff needs to be available to help residents with their individual needs, assist walk-ins, respond to OSA requests, train new volunteers, etc. We absolutely depend on our crisis line to keep things running smoothly. If there’s any way that you can adjust things to avoid missing your shift, please do so.

– I can cover a shift that someone emailed the google group about!

You’re a lifesaver! Please copy the whole group on your response to them so that everyone knows the shift was covered.

CL Update – New Staff, lockers and medication policies

Hi All!
I hope everyone has been enjoying their summer! Thank you to everyone has volunteered during summer break! We always try to recognize when our volunteers go above and beyond (and so many of you do!) Our staff members wanted to make sure that we recognize Jamie H. for all of the patient and compassionate work she is doing with survivors. Thank you, Jamie!

We are going through a lot of transitions in the Crisis Intervention program! Thank you for helping to ensure the success of our crisis line and On-Scene Advocacy program throughout these transitions!

New CI Staff  Kym’s last day with Middle Way House will be at the end of this week. In addition Stephanie one of the Crisis intervention co-coordinators will be leaving her position at the beginning of August. They both will be greatly missed!


Meghana Puchalapalli is stepping into Kym’s position as a CI Specialist. Meghana has been a longtime CI volunteer She will mostly be working evenings so if she is in the office during your shift because say Hi and welcome him to the team!

Medication Policies  We have some exciting changes happening in the shelter! Lockers for residents have just been installed upstairs. The residents will be able to keep their personal medications and valuables in the lockers. The transition from keeping personal medication in the crisis line office to the lockers is currently underway! Residents will bring a signed medication safety agreement to the crisis line office.

Personal medications can then be given to the resident. There will be a small slip of paper attached to the form for the resident to date and initial indicating that they have received their medication. There is a file folder in the CL office medicine cabinet for the completed forms to be placed in. 


In the meantime, if a resident comes down to take their medications but does not have their form, their medications will stay in the CL office until they have a locker/form. We do not need to record the medication that they have taken. 


There has also been a medicine cabinet installed in the bathroom on the first floor. This medicine cabinet contains the over the counter medications so residents can help themselves to what they need. If you have any questions about the procedures please feel free to talk to one of the CI staff members.  


Summer Schedule  We are coming to the end of our second Summer Session schedule and we could still use some help filling in some empty shifts. Please remember: If you would like your shift to be a continuing shift every week, you will need to add your name to each week’s tab at the bottom of the spreadsheet document. Just let us know if you are having any issues with that. Any time you are able to commit would be a huge help!


Child Care OpeningsRise and Shine Childcare at Middle Way House is looking to hire a Childcare Assistant. Childcare assistants help with providing high-quality care for children ages 8 weeks to 5 years and assist with maintaining a safe, clean, facility. 
Interested candidates must be available year-round (including school breaks). Must be available to work at least 15 hours a week. Must be able to pass a national background check as well as a drug test. Additional training and requirements to be completed after hiring. Any questions regarding the position can be directed to Marcella at childcare@middlewayhouse.org

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when you’re helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions. 
Crisis Line Online Resources

CL Resource MaintenanceThis tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
CL Resource Maintenance Sheet

Weekly Reminders

– What should you do as soon as you walk into the CL office?

  1.  As soon as you arrive, you should sign in (this is very important – we get funding for every volunteer hour logged, and this is how we know you were actually there!!)
  2. You should also write your name on the marker board directly outside of the CL office! It helps everyone get to know you. Feel free to draw something fun on there too!!
  3. Check the white board for any updates, or important information. 
  4. Make sure you know if anyone is on the pending list, and familiarize with the ‘current resident’ clipboard. 
  5. Read through the past few days of calls in the call log book to catch up on what’s going on!

– I’m not coming in for my shift. 

  1. Email mwh-crisisline-l@list.indiana.edu ASAP and ask if someone can take your shift, be sure to include the shift day and time.
  2. If it’s the day of your shift, call shelter and let them know that you won’t be in, AND do #1.
  3. Please consider if there is any way to avoid this conflict, particularly if you don’t have a shift partner. Our services does NOT function in the ideal way if we do not have crisis liners. Staff needs to be available to help residents with their individual needs, assist walk-ins, respond to OSA requests, train new volunteers, etc. We absolutely depend on our crisis line to keep things running smoothly. If there’s any way that you can adjust things to avoid missing your shift, please do so.

– I can cover a shift that someone emailed the google group about!

You’re a lifesaver! Please copy the whole group on your response to them so that everyone knows the shift was covered.

All best,

Carrie

Crisis Line Update – New job openings, new volunteer positions, and goodbye to Selina!

Hi there,

We are so sad that we officially said goodbye to Selina, our CISC, on Wednesday. She was an incredible part of this team and we will miss her dearly. She is heading back to Germany for the summer and then on to the UK for grad school! Congrats and thank you Selina!


CI Program Job Openings  We are currently hiring for two positions in the CI program! We are hiring a Crisis Intervention Services Coordinator (full time) and a Support and Outreach Crisis Intervention Specialist (part time). I have attached the job descriptions to this email. Feel free to email me with any questions. Any interested applicants should send a cover letter and resume to nancy@middlewayhouse.org and alare@middlewayhouse.org


Overnight Crisis Line Volunteers  We are officially looking for overnight volunteers to work the crisis line! You can be an OSA or a crisis liner but you will need to take the shift in office. There will not be a CI staff member is office during this shift but there will always be a shelter staff member in office. This is a great opportunity for folks who are looking for a quiet space to read, do work, etc. while helping us maintain this critical service. The overnight shifts go from 11 pm- 8 am but can be broken up into two shifts if you are needing to do a shorter shift. Anyone who is interested can email the CISC email to get started! 


Updated Therapist Referral List  We have updated our therapist referral list. There is an updated copy in the resource binder in the crisis line office and I am also attaching a copy to this email. Please include this updated resource in your OSA binder. You can always pick up a couple of copies from the CI office!


Summer ScheduleWe still have a lot of openings on our summer schedules and we’d love to see you this summer! Please remember: If you would like your shift to be a continuing shift every week, you will need to add your name to each week’s tab at the bottom of the spreadsheet document. Just let us know if you are having any issues with that.
Summer Schedule ISummer Schedule IIInterim Summer Schedule
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when you’re helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions. 
Crisis Line Online Resources

CL Resource MaintenanceThis tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
CL Resource Maintenance Sheet

Weekly Reminders

– What should you do as soon as you walk into the CL office?

  1.  As soon as you arrive, you should sign in (this is very important – we get funding for every volunteer hour logged, and this is how we know you were actually there!!)
  2. You should also write your name on the marker board directly outside of the CL office! It helps everyone get to know you. Feel free to draw something fun on there too!!
  3. Check the white board for any updates, or important information. 
  4. Make sure you know if anyone is on the pending list, and familiarize with the ‘current resident’ clipboard. 
  5. Read through the past few days of calls in the call log book to catch up on what’s going on!

– I’m not coming in for my shift. 

  1. Email mwh-crisisline-l@list.indiana.edu ASAP and ask if someone can take your shift, be sure to include the shift day and time.
  2. If it’s the day of your shift, call shelter and let them know that you won’t be in, AND do #1.
  3. Please consider if there is any way to avoid this conflict, particularly if you don’t have a shift partner. Our services does NOT function in the ideal way if we do not have crisis liners. Staff needs to be available to help residents with their individual needs, assist walk-ins, respond to OSA requests, train new volunteers, etc. We absolutely depend on our crisis line to keep things running smoothly. If there’s any way that you can adjust things to avoid missing your shift, please do so.

– I can cover a shift that someone emailed the google group about!

You’re a lifesaver! Please copy the whole group on your response to them so that everyone knows the shift was covered.

All best,

Stephanie 

CL Updates – job openings + updates

Hi Crisis Liners,
Congratulations to all of you who are graduating and embarking on a new chapter in your life! We hope that you all are taking care of yourselves and that with the help of the meme below we can summon upon some warmer weather!

Crisis Intervention Services Coordinator position     If you are looking for a full-time job working with survivors as well as doing program development and community outreach please check out this job opening on indeed!
Continuing caller “D”   They have been calling again recently. Please take a look at the continuing caller binder if you are unfamiliar with this caller and remember to transfer the call to staff if you think you are talking to them. 
Believe Survivors Shirt    The Believe Survivors shirts are being sold again in the context of Sexual Assault Awareness Month (SAAM). This is the link to the website where you can purchase them.


SAAM   Consent 301 on April 25 at 6:30pm in the Banneker community center will be about accountability. For more information, you can open the link under “Upcoming Events”. 
Summer Schedule (there’s still a bunch of slots open!!)If you are around during the summer months please sign up on our summer schedule(s). The Summer Schedule 1 goes from May 6 – June 16, the Summer Schedule 2 goes from June 17 – July 28, and the Interim Summer Schedule goes from July 29 – August 25. We appreciate any help and look forward to seeing your familiar faces this summer.


Spring 2018 Crisis Line and OSA Schedule– January 7th- May 5th
Please remember: Only two volunteers can sign up for an in-office shift at once.


Upcoming Events
There are a couple of SAAM events that we are putting up. Please follow the links below for more information about them.

Consent 301: Accountability Workshop  Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions. 
Crisis Line Online Resources

CL Resource MaintanenceThis tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
CL Resource Maintenance Sheet

Weekly Reminders

– What should you do as soon as you walk into the CL office?

  1.  As soon as you arrive, you should sign in (this is very important – we get funding for every volunteer hour logged, and this is how we know you were actually there!!)
  2. You should also write your name on the marker board directly outside of the CL office! It helps everyone get to know you. Feel free to draw something fun on there too!!
  3. Check the white board for any updates, or important information. 
  4. Make sure you know if anyone is on the pending list, and familiarize with the ‘current resident’ clipboard. 
  5. Read through the past few days of calls in the call log book to catch up on what’s going on!

– I’m not coming in for my shift. 

  1. Email mwh-crisisline-l@list.indiana.edu ASAP and ask if someone can take your shift, be sure to include the shift day and time.
  2. If it’s the day of your shift, call shelter and let them know that you won’t be in, AND do #1.
  3. Please consider if there is any way to avoid this conflict, particularly if you don’t have a shift partner. Our services does NOT function in the ideal way if we do not have crisis liners. Staff needs to be available to help residents with their individual needs, assist walk-ins, respond to OSA requests, train new volunteers, etc. We absolutely depend on our crisis line to keep things running smoothly. If there’s any way that you can adjust things to avoid missing your shift, please do so.

– I can cover a shift that someone emailed the google group about!

You’re a lifesaver! Please copy the whole group on your response to them so that everyone knows the shift was covered.

CL Updates – Summer schedules + reminders

Hi All,

First of all, thank you to all the amazing volunteers and interns that helped table at our Little 500 event and withstood the chilly weather and strong winds! For those of you who have finals coming up, we hope you all are still resting and taking care of yourselves. Below are the links to the summer schedules and a few reminders.

Resident Medications  Residents should take their medications downstairs. If a resident is concerned with that policy please refer them to a resident advocate.
Believe Survivors ShirtThe Believe Survivors shirts are being sold again in the context of Sexual Assault Awareness Month (SAAM). This is the link to the website where you can purchase them.


SAAM  Be sure to check out our upcoming SAAM events. Consent 201 on April 18 will have three breakout sessions all relating to consent (kink community, long-term relationships, and for parents with young children). Consent 301 on April 25 will be about accountability. For more information you can open the links under “Upcoming Events”. 


Summer Schedule  If you are around during the summer months please sign up on our summer schedule(s). The Summer Schedule 1 goes from May 6 – June 16, the Summer Schedule 2 goes from June 17 – July 28, and the Interim Summer Schedule goes from July 29 – August 25. We appreciate any help and look forward to seeing your familiar faces this summer.
Spring 2018 Crisis Line and OSA Schedule– January 7th- May 5th


Please remember: Only two volunteers can sign up for an in-office shift at once.

Upcoming Events
There are a couple of SAAM events that we are putting up. Please follow the links below for more information about them.
Consent 201: Diverse Topics in Consent

Consent 301: Accountability WorkshopCrisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions. 
Crisis Line Online Resources

CL Resource MaintanenceThis tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
CL Resource Maintenance Sheet

Weekly Reminders

– What should you do as soon as you walk into the CL office?

  1.  As soon as you arrive, you should sign in (this is very important – we get funding for every volunteer hour logged, and this is how we know you were actually there!!)
  2. You should also write your name on the marker board directly outside of the CL office! It helps everyone get to know you. Feel free to draw something fun on there too!!
  3. Check the white board for any updates, or important information. 
  4. Make sure you know if anyone is on the pending list, and familiarize with the ‘current resident’ clipboard. 
  5. Read through the past few days of calls in the call log book to catch up on what’s going on!

– I’m not coming in for my shift. 

  1. Email mwh-crisisline-l@list.indiana.edu ASAP and ask if someone can take your shift, be sure to include the shift day and time.
  2. If it’s the day of your shift, call shelter and let them know that you won’t be in, AND do #1.
  3. Please consider if there is any way to avoid this conflict, particularly if you don’t have a shift partner. Our services does NOT function in the ideal way if we do not have crisis liners. Staff needs to be available to help residents with their individual needs, assist walk-ins, respond to OSA requests, train new volunteers, etc. We absolutely depend on our crisis line to keep things running smoothly. If there’s any way that you can adjust things to avoid missing your shift, please do so.

– I can cover a shift that someone emailed the google group about!

You’re a lifesaver! Please copy the whole group on your response to them so that everyone knows the shift was covered.

Greetings,

Selina –

CL Updates – A few reminders and important new information

Hi All,
As the cold and flu are going around in Bloomington, we hope you all are resting taking care of yourselves. Below are a few reminders and important updates!

Bus passes There has been an increase in bus passes used by residents and so we are asking you to make sure to check the list of names attached to the log as those are residents who have an income and are not eligible for bus tickets. If you have concerns please refer the resident to a resident advocate.


Intake bags Please ask new residents if they want an intake bag. If they don’t want one that’s totally alright. If they do want a bag just make sure that bags you give to children don’t contain a razor and have an appropriate toothbrush and toothpaste. 
New CL call log sheetIn a few days the CL call log sheet will be different. Please make sure to fill out the top part as best as you can as well as the actual description of the call. The bottom part is for staff only and you don’t have to worry about it. Please don’t forget to fill out the top part even if you transfer the call to staff or an OSA.


Hepatitis A Monroe County including Bloomington has seen an increase in Hepatitis A cases. As with any communicable disease, it is advised that you get vaccinated if you are not yet. You can get vaccinated at the Monroe County Public Health Clinic. For more information regarding what screenings and immunizations are offered please call (812) 353-3244. 


Volunteering at Our Little 500 EventFor Sexual Assault Awareness Month (April) this year, the CI program will be hosting a Little 500 “Destress Space” event in People’s Park. We are looking for volunteers to help staff the event and we would love to have you! This document contains more information and the sign-up sheet. 
Spring 2018 Crisis Line and OSA Schedule– January 7th- May 5thPlease remember: Only two volunteers can sign up for an in-office shift at once.

Upcoming Events
There are a couple of SAAM events that we are putting up. Please follow the links below for more information about them.
Little 500 De-Stress SpaceConsent 201: Diverse Topics in Consent

Consent 301: Accountability Workshop  Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions. 
Crisis Line Online Resources

CL Resource MaintanenceThis tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
CL Resource Maintenance Sheet

Weekly Reminders

– What should you do as soon as you walk into the CL office?

  1.  As soon as you arrive, you should sign in (this is very important – we get funding for every volunteer hour logged, and this is how we know you were actually there!!)
  2. You should also write your name on the marker board directly outside of the CL office! It helps everyone get to know you. Feel free to draw something fun on there too!!
  3. Check the white board for any updates, or important information. 
  4. Make sure you know if anyone is on the pending list, and familiarize with the ‘current resident’ clipboard. 
  5. Read through the past few days of calls in the call log book to catch up on what’s going on!

– I’m not coming in for my shift. 

  1. Email mwh-crisisline-l@list.indiana.edu ASAP and ask if someone can take your shift, be sure to include the shift day and time.
  2. If it’s the day of your shift, call shelter and let them know that you won’t be in, AND do #1.
  3. Please consider if there is any way to avoid this conflict, particularly if you don’t have a shift partner. Our services does NOT function in the ideal way if we do not have crisis liners. Staff needs to be available to help residents with their individual needs, assist walk-ins, respond to OSA requests, train new volunteers, etc. We absolutely depend on our crisis line to keep things running smoothly. If there’s any way that you can adjust things to avoid missing your shift, please do so.

– I can cover a shift that someone emailed the google group about!

You’re a lifesaver! Please copy the whole group on your response to them so that everyone knows the shift was covered.

Greetings,

Selina 

Cl Updates – A few reminders + PSA opportunity

Hello lovely Crisis Liners,
Toward the end of spring break, I hope you are as relaxed as this kitten is. For those of you who didn’t have spring break I hope you can have restful weekend. A special thank you to everyone who helped us cover the crisis line this week!

(Ex)-Resident Calls  Just a reminder to transfer all resident and ex-resident calls directly to Resident Advocate/weekend staff. 


Offer an OSA  Please remember to offer an OSA if a survivor discloses any sexual violence. OSAs receive intensive training on how to support survivors of sexual violence, incest, and human trafficking.


Volunteer PSAA student contacted MWH and is wanting to film a PSA focused on volunteering with Middle Way House. They’d like to interview current volunteers/interns and produce it in a form we could then use on our website and social media. If you would like to participate in this video please email  sarah.hunt@middlewayhouse.org.

Volunteering at Our Little 500 Event For Sexual Assault Awareness Month (April) this year, the CI program will be hosting a Little 500 “Destress Space” event in People’s Park. We are looking for volunteers to help staff the event and we would love to have you! This document contains more information and the sign-up sheet. 


Spring 2018 Crisis Line and OSA Schedule– January 7th- May 5thPlease remember: Only two volunteers can sign up for an in-office shift at once.

Upcoming Events
There are a couple of SAAM events that we are putting up. Please follow the links below for more information about them.
Little 500 De-Stress SpaceConsent 201: Diverse Topics in Consent

Consent 301: Accountability Workshop  Crisis Line Online Resources!
We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions. 
Crisis Line Online Resources

CL Resource MaintanenceThis tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
CL Resource Maintenance Sheet

Weekly Reminders

What should you do as soon as you walk into the CL office?

  1.  As soon as you arrive, you should sign in (this is very important – we get funding for every volunteer hour logged, and this is how we know you were actually there!!)
  2. You should also write your name on the marker board directly outside of the CL office! It helps everyone get to know you. Feel free to draw something fun on there too!!
  3. Check the white board for any updates, or important information. 
  4. Make sure you know if anyone is on the pending list, and familiarize with the ‘current resident’ clipboard. 
  5. Read through the past few days of calls in the call log book to catch up on what’s going on!

I’m not coming in for my shift. 

  1. Email mwh-crisisline-l@list.indiana.edu ASAP and ask if someone can take your shift, be sure to include the shift day and time.
  2. If it’s the day of your shift, call shelter and let them know that you won’t be in, AND do #1.
  3. Please consider if there is any way to avoid this conflict, particularly if you don’t have a shift partner. Our services does NOT function in the ideal way if we do not have crisis liners. Staff needs to be available to help residents with their individual needs, assist walk-ins, respond to OSA requests, train new volunteers, etc. We absolutely depend on our crisis line to keep things running smoothly. If there’s any way that you can adjust things to avoid missing your shift, please do so.

-I can cover a shift that someone emailed the google group about!

You’re a lifesaver! Please copy the whole group on your response to them so that everyone knows the shift was covered.

Greetings,

Selina

Crisis Line Updates- A few reminders and an upcoming event!

Hi all,
Before we get started, I think that is it important to share this adorableness with you (this is also an accurate picture of me on the weekend). 

Personal Calls  Just a reminder that if you need to take a personal call during your shift, you can not do so in the crisis line office as it could potentially jeopardize confidentiality. You are more then welcome to take a personal phone call in the kitchen or step outside to take the call. 


Recording Dropped Calls Please continue to record dropped calls on the small sheet taped to the desk. Go ahead and record the call if you’re not sure whether the caller hung up or not. This is helping us determine potential issues with our phone system. 


Volunteering at Our Little 500 Event For Sexual Assault Awareness Month (April) this year, the CI program will be hosting a Little 500 “Destress Space” event in People’s Park. We are looking for volunteers to help staff the event and we would love to have you! This document contains more information and the sign up sheet. 


Spring Break Shift Sign UpSpring Break is just around the corner and we will definitely need some extra help on the crisis line. If you can help, please sign up under the tab for March 11- March 17. 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Spring 2018 Crisis Line and OSA Schedule– January 7th- May 5thPlease remember: Only two volunteers can sign up for an in-office shift at once.

 -Crisis Line Online Resources!We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions. 
Crisis Line Online Resources

CL Resource MaintanenceThis tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
CL Resource Maintenance Sheet

Weekly Reminders

What should you do as soon as you walk into the CL office?

  1.  As soon as you arrive, you should sign in (this is very important – we get funding for every volunteer hour logged, and this is how we know you were actually there!!)
  2. You should also write your name on the marker board directly outside of the CL office! It helps everyone get to know you. Feel free to draw something fun on there too!!
  3. Check the white board for any updates, or important information. 
  4. Make sure you know if anyone is on the pending list, and familiarize with the ‘current resident’ clipboard. 
  5. Read through the past few days of calls in the call log book to catch up on what’s going on!

I’m not coming in for my shift. 

  1. Email mwh-crisisline-l@list.indiana.edu ASAP and ask if someone can take your shift, be sure to include the shift day and time.
  2. If it’s the day of your shift, call shelter and let them know that you won’t be in, AND do #1.
  3. Please consider if there is any way to avoid this conflict, particularly if you don’t have a shift partner. Our services does NOT function in the ideal way if we do not have crisis liners. Staff needs to be available to help residents with their individual needs, assist walk-ins, respond to OSA requests, train new volunteers, etc. We absolutely depend on our crisis line to keep things running smoothly. If there’s any way that you can adjust things to avoid missing your shift, please do so.

-I can cover a shift that someone emailed the google group about!

You’re a lifesaver! Please copy the whole group on your response to them so that everyone knows the shift was covered.
Upcoming Events

Love Songs for a Lasting World:

A Bloomington Tradition and

Signature Fundraiser for Middle Way House

in Honor of Toby Strout

Saturday, March 2nd-7 PM 

Tickets can be purchased here.

Toby Strout Way Street Naming Celebration on International Women’s Day

Middle Way House- 3/8, 5- 6 pm 

All best,
Stephanie 

CL Updates – Announcements

Hi Crisis Liners,
We hope you had a wonderful week! We just have a few updates for you:


Animals in shelterThe MWH shelter now also accepts emotional support animals in addition to service animals, so if someone calls with an emotional support animal requesting shelter please fill out a shelter request and pass it along to a resident advocate like with any other shelter request. The resident advocates can discuss the details with that survivor.


Interviewing for summer internshipsWe are currently interviewing for summer internships and would be happy if any of you wanted to apply! 
Spring break scheduleSpring break is coming up so if you will be around in Bloomington during that time and available to volunteer we would be grateful! You can sign up for any open times during that week (not necessarily your usual shift). You can sign up via the normal schedule link below.Spring 2018 Crisis Line and OSA Schedule– January 7th- May 5thPlease remember: Only two volunteers can sign up for an in-office shift at once.

Crisis Line Online Resources!We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions. 
Crisis Line Online Resources

CL Resource MaintanenceThis tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
CL Resource Maintenance Sheet

Weekly Reminders

What should you do as soon as you walk into the CL office?

  1.  As soon as you arrive, you should sign in (this is very important – we get funding for every volunteer hour logged, and this is how we know you were actually there!!)
  2. You should also write your name on the marker board directly outside of the CL office! It helps everyone get to know you. Feel free to draw something fun on there too!!
  3. Check the white board for any updates, or important information. 
  4. Make sure you know if anyone is on the pending list, and familiarize with the ‘current resident’ clipboard. 
  5. Read through the past few days of calls in the call log book to catch up on what’s going on!

I’m not coming in for my shift. 

  1. Email mwh-crisisline-l@list.indiana.edu ASAP and ask if someone can take your shift, be sure to include the shift day and time.
  2. If it’s the day of your shift, call shelter and let them know that you won’t be in, AND do #1.
  3. Please consider if there is any way to avoid this conflict, particularly if you don’t have a shift partner. Our services does NOT function in the ideal way if we do not have crisis liners. Staff needs to be available to help residents with their individual needs, assist walk-ins, respond to OSA requests, train new volunteers, etc. We absolutely depend on our crisis line to keep things running smoothly. If there’s any way that you can adjust things to avoid missing your shift, please do so.

-I can cover a shift that someone emailed the google group about!

You’re a lifesaver! Please copy the whole group on your response to them so that everyone knows the shift was covered.
Upcoming Events
Kind regards,
Selina

CL Updates – announcement + new opportunity

Hello lovely Crisis Liners,
We hope you had a wonderful weekend! Carrie, you are the winner of our trivia lottery and you can pick up your copy of the “Queering Sexual Violence” book in the CI office during your next shift…congrats!!

Observing hearingsWe have been in touch with our legal advocates and they have offered that if any of you are interested in going to court hearings (e.g. protective orders and divorce hearings) then you can e-mail them at heather@middlewayhouse.org and set up a meeting to talk some more about this opportunity.
Multiple shelter requestsIf you receive multiple shelter requests during your shift you can just pass the call directly to a resident advocate rather than having the survivor fill out another shelter request. 
Spring 2018 Crisis Line and OSA Schedule– January 7th- May 5thPlease remember: Only two volunteers can sign up for an in-office shift at once.

Crisis Line Online Resources!We now have a working online folder of Crisis Line resources!! For those of you who prefer to pull things up on a computer when your helping a client, or prefer reading reminders online you can use the link below. 🙂 If you prefer hard copies, and using the binders in the office, don’t worry! This online folder is not meant to replace those resources, it’s just in addition! Let a CI staff member know if you have any questions. 
Crisis Line Online Resources

CL Resource MaintanenceThis tool is a google sheet that I will include in these emails every week. Please feel free to click on the link and begin adding your requests! Let a CI staff person know if you have any questions about this!!
CL Resource Maintenance Sheet

Weekly Reminders

What should you do as soon as you walk into the CL office?

  1.  As soon as you arrive, you should sign in (this is very important – we get funding for every volunteer hour logged, and this is how we know you were actually there!!)
  2. You should also write your name on the marker board directly outside of the CL office! It helps everyone get to know you. Feel free to draw something fun on there too!!
  3. Check the white board for any updates, or important information. 
  4. Make sure you know if anyone is on the pending list, and familiarize with the ‘current resident’ clipboard. 
  5. Read through the past few days of calls in the call log book to catch up on what’s going on!

I’m not coming in for my shift. 

  1. Email mwh-crisisline-l@list.indiana.edu ASAP and ask if someone can take your shift, be sure to include the shift day and time.
  2. If it’s the day of your shift, call shelter and let them know that you won’t be in, AND do #1.
  3. Please consider if there is any way to avoid this conflict, particularly if you don’t have a shift partner. Our services does NOT function in the ideal way if we do not have crisis liners. Staff needs to be available to help residents with their individual needs, assist walk-ins, respond to OSA requests, train new volunteers, etc. We absolutely depend on our crisis line to keep things running smoothly. If there’s any way that you can adjust things to avoid missing your shift, please do so.

-I can cover a shift that someone emailed the google group about!

You’re a lifesaver! Please copy the whole group on your response to them so that everyone knows the shift was covered.
Upcoming Events2019 Latino Sexual Assault ForumIvy Tech Community College (Indianapolis)Thursday, February 21st, 2019
Kind regards,
Selina